Jose Luis Serrano Mejia

Jose Luis Serrano Mejia Customer Service and Technical Support Specialist Profile Passionate Online Entrepreneur, providing Customer Service and Technical Support on site and remotely since 2010. English teacher with 5+ years of experience and 1+ year of experience in sales. Details -- Links Employment History Computer technician at Independent – Freelance, Puerto Cortes 2010 – November 2020 • • • Communicated well with customers, by phone, chat and e-mail to ensure optimal customer experiences. Applied learned knowledge of computers and systems to provide the best service possible for all clients. Provided in site and remote assistance. Online English teacher at Independent – Freelance, Puerto Cortes 2015 – November 2020 • • • Provided optimal instruction and academic support to students. Facilitated innovative learning experiences and hands-on learning. Worked one-on-one with students to address their specific needs. English teacher at Princeton Bilingual School, Omoa LinkedIn Profile Skills Computer Maintenance English Teaching Customer Service Technical Support Sales Languages English 2018 – 2019 • • • Used progressive and positive re-enforcement techniques to motivate and support students. Differentiated curriculum to meet the needs of diverse learners. Worked to create a warm and welcoming classroom environment, conducive to learning. Spanish Customer service and technical support representative at Allied Global BPO, San Pedro Sula 2017 – 2018 • • • Answered inquiries by effectively researching, locating, and relaying information to customers. Brought forth advanced organizational and multitasking skills. Remained flexible, adaptable, and committed to success. Tour guide and driver at Independent Tours, Roatan 2015 – 2016 • • • Ran daily personal and group tours depending upon demand. Accompanied some clients on trips, serving as a translator and assistant throughout the trip. Effectively communicated with clients in multiple languages. Sales executive at Jetstereo, Puerto Cortes 2014 – 2015 • • • Identified and maximized sales opportunities, and increased customer retention rates. Worked independently and collaboratively on projects. Brought forth an energetic attitude and positive work-ethic. Customer service and technical support representative at Startek BPO, San Pedro Sula 2013 – 2014 • • • Worked productively to determine the needs of customers and fast track solutions to those needs. Developed a strong working knowledge of products and offerings. Built a strong working knowledge of the company procedures and protocols. Education *Currently on freecodecamp.org Full Stack Development Certification (+200 hours) Computer systems engineering student, Unitec, San Pedro Sula 2010 – 2013 38 classes approved out of 60. Chartered and Certified Public Accountant, Instituto Sagrado Corazon de Jesus, Puerto Cortes 2003 – 2005 Bachellor’s Degree References Alexis Eduardo Luque Cerrato from Grupo Q (Spanish speaker)- - Angie White Tobie from 5CA- - - (English/Spanish speaker) -