Contact- (Mobile)-
www.linkedin.com/in/
joselowellaguelo (LinkedIn)
Top Skills
Spelling
Grammar
Document Preparation
Languages
English (Full Professional)
Certifications
Dell Certified Systems Expert
(DCSE)
Gorgias Academy | Basic Agent
Gorgias Academy | Lead Agent
Gorgias Academy | Support Agent
Power User
Gorgias Academy | Working with
Rules
Honors-Awards
Subject Matter Expert for Small &
Medium Business
Escalation Support Lead
Jose Lowell Aguelo
General Virtual Assistant
Cabuyao, Calabarzon, Philippines
Summary
I have five years of experience in the BPO Industry. From being
Customer Service Rep, to a Quality Specialist, to a Product Trainer,
and to a Team Manager, I gained keen knowledge on good practices
when it comes to customer service and business processes of a
number of prestigious multinational companies in different industries.
As a contractor, I intend to apply the principles that i have learned in
the BPO field to provide first-rate business solutions to my clients.
I see my team members as partners in this effort. As each of them
will be provided with proper training and efficient tools, high level
of competency and professionalism will be our edge. This way, our
clients are guaranteed with a successful venture.
Experience
La Mota
Inventory Manager
August 2024 - March 2025 (8 months)
Oregon, United States
• Managed and maintained inventory records with precision, ensuring
compliance with OLCC regulations.
• Utilized GrowFlow, Metrc, Confident, and Zoho to track, audit, and reconcile
inventory data.
• Conducted regular audits to prevent discrepancies and ensure product
accountability.
• Coordinated with purchasing and sales teams to optimize stock levels and
product availability.
• Implemented process improvements to enhance efficiency in inventory
management and reporting.
• Trained and supervised staff on inventory procedures and compliance
requirements.
• Worked closely with vendors and regulatory agencies to maintain accurate
reporting and licensing standards.
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IAP Career College
Customer Experience Manager
December 2023 - March 2025 (1 year 4 months)
Alberta, Canada
• Respond to student inquiries about courses, enrollment, and policies in a
prompt and professional manner.
• Assist prospective students in selecting courses based on their career goals
and interests.
• Provide information on course schedules, certification details, and payment
options.
• Handle refund inquiries and explain IAP Career College’s satisfaction
guarantee.
• Troubleshoot basic technical issues related to course access and navigation.
• Ensure a positive student experience by offering friendly and helpful support.
• Maintain up-to-date knowledge of IAP’s course offerings and policies.
TalentPop
Onboarding Specialist
January 2021 - November 2023 (2 years 11 months)
United States
• Develop and facilitate comprehensive orientation programs for new hires.
• Ensure a smooth transition by providing an overview of company culture,
policies, and procedures.
• Create and maintain onboarding documentation, including welcome kits,
handbooks, and training materials.
• Ensure compliance with legal and regulatory requirements, including
completion of necessary paperwork and verification processes.
• Coordinate the setup and configuration of technology tools and systems for
new employees.
• Schedule hands-on training for software applications, communication tools,
and internal systems.
• Tailor onboarding plans based on the specific needs and roles of new hires.
• Collaborate with department managers to incorporate job-specific training
and orientation.
• Implement strategies to enhance employee engagement during the
onboarding process.
• Solicit feedback from new hires to continuously improve the onboarding
experience.
• Analyze feedback data to identify trends and areas for enhancement.
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• Work closely with HR, IT, and various departments to ensure a seamless
onboarding process.
• Collaborate with hiring managers to align onboarding with departmental
goals.
• Establish and oversee mentorship programs to facilitate relationship-building
among new employees and existing staff.
• Monitor mentor-mentee relationships and provide support as needed.
• Develop key performance indicators (KPIs) to measure the effectiveness of
the onboarding process.
• Generate regular reports to track onboarding metrics and present findings to
management.
• Stay informed about industry best practices and trends in onboarding.
• Proactively identify areas for improvement and implement enhancements to
streamline the onboarding process.
TGM Automotive / TGM Tuning
Online Ecommerce Analyst
October 2020 - January 2022 (1 year 4 months)
Australia
• Create and Manage Items Listing for Online Webstore via Neto
• Browse Brands Site/Page for a relevant post that can be shared for both
TGM Auto and Tuning Facebook Page
• Create Post for TGM Auto and Tuning to be posted via Facebook Business
Suite
• Review and Edit Listings for Errors and Image/Information Revisions
• Browse Auto-Related FB Group and IG Pages for possible interactions (Car
Enthusiast Group)
• Collate Information for Social Publishing
• Check and Review Google Analytics Results
• Setup Google Merchant Center (Google Shopping Campaign)
Amazon World Trading
eBay Online Store Manager
June 2019 - June 2021 (2 years 1 month)
United States
• Update Daily Sales and Store Performance via eBay Seller Hub
• Check eBay Messages for Open Cases and Returns
• Manage Cases and Returns to maintain Top Seller Level
• Check Shipstation for Pending Orders
• Create Weekly, Monthly, and Holiday Promotions
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• Fix Item Listings Error via Channel Advisor
• Update Items Inventory and Expiration Dates via Channel Advisor
• Update eBay Listing Images
• Optimize Listings via Channel Advisor
• Maintain Top Seller Account Health
• Update Listings Title for Upcoming Events/Holidays
• Check Item Restrictions for Domestic and International Shipping
My Jewellery Story
Online Ecommerce Assistant
January 2019 - June 2021 (2 years 6 months)
Australia
• Answer ticket queries via eDesk, Zendesk, Catch, eBay, and Amazon.
• Provide Order Status and Tracking Details via Shipstation.
• Process Manual Order for Replacements and Returns via Channel Advisor
• Process Customer's Subscription via Klaviyo
• Update Item Descriptions/Measurements via Evernote
• Monitor Customer's Email Recipient via Postmark
• Monitor Order Details for Changes and Personal Request via Magento
• Keep Track of the Backorder List
• Process Refunds for Cancelled Orders/Returns and Disputes via PayPal,
Braintree and Afterpay
Orchard Mile
Online e-Commerce Assistant
February 2016 - December 2020 (4 years 11 months)
Greater New York City Area
• Process incoming orders by manually processing it via the brand’s website.
• Updates order fulfiller for orders that are automatically processed by bots.
• Updates orders shipping status by providing tracking numbers from different
brands.
• Cancel orders as per customer & brand request as per reason below:
- Out of Stock
- Riskified Declined (Possible Fraud)
- Amazon Pay Declined
- Backorder / Preorder
- Invalid Address (Distribution Center)
• Cancel and refund customer’s payment via Stripe and Amazon Seller
Central.
• Answer customer’s email queries via Freshdesk/Zendesk.
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• Answer customer’s phone queries via Ring Central.
• Guide, monitor, and assist team-members in everyday tasks.
• Contact Suppliers to make sure that the orders were process real-time
(follow-up).
• Coach team-members by providing feedback on their performance.
• Report bugs for incorrect item price and bot failure to process orders.
Alex Novo Commerce LTD
Order Processor / Customer Service / Data Administrator | eBay/
Bonanza/Shopify/Ali-Express Online
January 2016 - January 2018 (2 years 1 month)
Israel
• Create/Updates/Manage item listings via different platforms (Channel
Advisor, eBay Direct, Magento & Shipstation) with HTML Codes with Visual/
Image Presentations:
- eBay (US, UK, AU)
- Bonanza
- Shopify
- Ali Express
• Responds to customers query via email:
- Gmail
- eBay Customer's Email Section
- Bonanza Customer's Email Section
• Process refunds and returns request via Paypal/eBay/Bonanza
• Coordinate with Suppliers to make sure stocks are sent/received real-time.
First Aid Pro
Course Schedule Coordinator
February 2016 - December 2017 (1 year 11 months)
Australia
• Monitor course schedule for all instructors.
• Check the availability of all instructors for the following days.
• Sends emails to all instructors providing information for the venue, class
attendance, course outline, and acknowledgment forms for all attending
students.
• Received calls from instructors for complaints, reports, and reschedule of
course training.
• Monitor student payments for course training.
• Create/Issued Course Certificates to students.
• Send invoices to instructors/students.
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ONESTOP WORKWEAR & PPE SUPPLIES LTD.
Order Processor / e-Commerce Assistant
January 2015 - January 2016 (1 year 1 month)
Australia
• Receives incoming orders from different clients via email.
• Confirms received invoices from clients and entering it manually in the
company's online platform.
• Checks the company's inventory by making sure there are enough stocks to
supply client's orders on a daily basis.
• Collate/Create/Edit Invoices for Clients to sent by the end of the day.
• Reply to the client's email queries and requests.
• Edit/Upload product images on the company's website.
• Review/Edit product descriptions.
• Creates product brochures for different clients.
• Sends out product and services proposals.
Rempower
Operations Manager
2015 - 2016 (1 year)
United States
Dungeon Crawl Software
Game & Data Administrator
January 2012 - January 2014 (2 years 1 month)
Australia
• Updates Newly Released Games (All Platforms).
• Updates Game Information (Specifications & Reviews).
• Updates Team Status Tracker.
• Handles eBay Resolution Center for Disputes and Returns.
• Guide, monitor and assist team-members in everyday task.
• Contact Suppliers to make sure that the orders were process real-time.
• Coach team-members by providing feedback on their performance.
HSA Car Parts
Customer Service / Order Processor / e-Commerce Assistant
February 2011 - January 2014 (3 years)
Canada
• Receives Incoming Calls – Product & Status Inquiries.
• Callout – Returning Calls for received Voicemails.
• Sends out Tracking Numbers for Customers
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• Replies to Email Inquiries and Concerns.
• Contact Suppliers to make sure that the orders were processed in real-time.
• Accept Supervisor Calls / Escalations.
• Process Paypal Refunds / Disputes.
Wells Fargo
Phone Banker Level 2 / Escalation Lead
January 2009 - January 2011 (2 years 1 month)
United States
• Provided client support and basic information for Personal Accounts under
retail service. (Checking, Savings, Line of Credit, Prime Equity Line, Certificate
of Deposit, ATM & Debit Cards and Online Banking)
• Provided detailed information for Direct Deposit, ACH (Automated Clearing
House) transactions, Automated Debits, Electronic Checks, and Wire
Transfers (Domestic & International).
• Established account maintenance (opening/closing account, address
change, balance transfer, online account setup, limit change, atm & debit card
replacement, product change, add names and overdraft protection enrollment).
• Processed deposit (checks & cash) disputes made inside the branch/ATM.
• Processed research requests for statements and check images via fax and
regular mail.
• Reviewed accounts for refunds. (one-time courtesy for overdraft fees, nonesufficient funds, and service fees).
• Take escalation calls for overdrawn accounts.
• Manage Team Stats.
Dell
Technical Support Level 2 / Subject Matter Expert
December 2006 - December 2008 (2 years 1 month)
United States
• Provided client support and technical issue resolution for Small and Medium
Business customers.
• Obtained general understanding of OS (Windows XP, Vista & 7) and
application operations related to company offered services.
• Troubleshoot the following:
- BSOD (Blue Screen of Death)
- System lock-up due to missing/corrupt files
- Slow performance
- No boot (Unable to load OS)
- Browser problems (Internet Explorer & Mozilla Firefox)
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- Outlook e-mail setup
- OS upgrade & downgrade
• Troubleshoot and configured Anti-Virus Program.
• Configured settings of client's equipment to connect to the Internet via
modem/DSL Router.
• Basic network troubleshooting (LAN and Wireless Connection).
• Identified and corrected or advised, on operational issues in client computer
systems (includes hardware upgrade).
• Conducted system maintenance on manufacturer-installed programs.
• Monitored and tracked new-found software issues.
Education
Colegio de San Juan de Letran
Bachelor of Science - BS, Computer Engineering · (2001 - 2006)
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