Jose Lester Lat

JOSE LESTER B. LAT Mobile No; - Email Add: -Skype: joster_lat Phone Name: Joster Address: Brgy San Jose Lipa City BatangasPhilippines Position Desired: I am seeking a challenging position in a reputed organization to learn and develop my skills according to the company standards where I can provide my inputs to achieve the company targets. I want to make the maximum utilization of the resources offered to me in order to deliver the best possible to the organization. OBJECTIVE: To work in an institution or in a company that offers opportunities and stability to further develop my skills and proficiency in hospitality industry or in other related field for continues career improvement. PROFESSIONAL PROFILE: Computer Knowledge (MS Excel, MS Word,) Easily adapt with different working environment and can work well with multinational team and under pressure. Willing to be trained and open with changes and improvements. Self-motivated and result oriented individual with positive attitude. Fast learner. CAREER SUMMARY: Customer Service Representative The Results Company (BPO Industry) Giving information and helping to solve customer’s problems Process payment and provide sms, email or verbal confirmation Review or make changes to customer accounts. Troubleshoot and ensure customer's satisfaction. Handle complaints. Customer Service Representative ConcentrixAlabang (BPO Industry) Telco Account 03/05/2019 to 15/08/2019 Giving information and helping to solve customer’s problems Determine charges, and oversee billing or payments. Review or make changes to customer accounts. Process payment and provide sms, email or verbal confirmation. Research answers or solutions as needed Maintaining a positive emphathetic and professional attitude towards customers at all times. Handle complaints. Basic troubleshoot and Ensure customer satisfaction. Customer Service Representative AloricaPhilippines (BPO Industry) Financial Account 09/25/2016 to 03/30/2019 Listen and respond to customers’ needs and concerns Provide information about products and services Determine charges, and oversee billing or payments Review or make changes to customer accounts Handle returns or complaints Record details of customer contacts and actions taken Research answers or solutions as needed Refer customers to supervisors, managers, or others who can help Food & Beverage Associate Millennium CopthorneHotel Dubai (U.A.E.) May 10, 2014 – June 10, 2016 Flexible to work in other areas when required by the immediate supervisor. Responsible for receiving, greeting, and seating of guest. Know all menus and ongoing promotions in the outlet and gives recommendations to guests upon request. Ensures that all relevant issues concerning the Restaurant will be handled. Taking orders in kind approach. Sharing information with guest about the status of their order. Presenting the guest bill, when asked by the guest. Ensures all the bills were closed on time as well as the daily sales revenue report. Sharing information with customers about the status of their orders. Following proper food handling and etiquette’s to give good quality services. Enter purchases into cash register to calculate total purchase price. Counts money, give change and issues receipt for funds received. Balances cash drawer and receipts documents discrepancies. Engine Crew F/V Hsiang Ching International August 25, 2012 – July 26, 2013 Performs necessary machine repair work. Watchman of Engine and Fire room. Performs manual labor in engine department such as cleaning and painting. TRAININGS: October 2014 Basic Food and Safety Hygiene Copthorne Hotel Dubai Food hygiene are the conditions and measures necessary to ensure the safety of food from production to consumption. Food can become contaminated at any point during slaughtering or harvesting, processing, storage, distribution, transportation and preparation. August 2012 Barista Course Lipa City Batangas, Philippines Corect procedures of using grinders and espresso machines. How to set the grinder, dose and pull a shot of espresso. Troubleshooting, how to spot bad coffee by appearance, smell and tastes Milk steaming, how to make micro-foam – the silky, shiny milk that tastes wonderful. August 2012 Basic Safety Training (under Marine Terminals Corporation) Southern Institute of Maritime Studies-Manila Inc., Metro Manila, Philippines Personal Survival Techniques Fire Prevention and Fire Fighting Elementary First Aid Personal Safety and Social Responsibility EDUCATION: June 2007 – April 2009 Associate in Computer Technology (2years Graduate) Lipa City Public College Lipa City, Batangas Philippines PERSONAL DETAILS: Nationality:Filipino Height: 5'6 Languages:Tagalog (Mother Tongue) Passport No:EC- Age:28Yrs. Old Birthdate: Aug,27 1990 Blood type:B (+) Positive Civil Status Married Hobbies: Studying, Internet Surfing, Making friends, Hangouts, Bike riding. Others: Well versed in Microsoft office, Photoshop, and have a sound knowledge of windows and Internet also love exploring latest tech market has on offer.