I provide high-level operational management as a virtual service. I help businesses improve their customer experience, optimize operations, and develop high-performing teams—all remotely. With over 10 years of experience in customer service and operations manager leading teams of 100+ agents in customer service and technical support, I bring a unique skill set to the VA world. I can manage projects, analyze KPIs and implement strategies that enhance client satisfaction, going far beyond basic tasks. I am confident I can provide immense value by taking on complex operational challenges for your business.