Jose Jericho Martinez

JOSE JERICHO M. MARTINEZ # 82 Zabarte Drive Novaliches, Quezon City --__________________________________________________________ CAREER OBJECTIVES: To obtain a position that would best fit my qualifications and develop further my talents and skills for a continuous career improvement. QUALIFICATIONS:         Possesses excellent interpersonal and communication skills Hardworking Good in manipulating technical equipment Possesses computer operation skills (MS Office, Java Programming) Compassionate Creative and Organized Is knowledgeable in basic office operations Team player Certifications:  Microsoft Certified Professional  Microsoft Technology Associate PERSONAL INFORMATION: Age: 26 years old Height: 5’9 Weight: 65 kg. Marital Status: Single Birth date: April 5, 1990 Religion: Roman Catholic Birthplace: Manila EDUCATIONAL ATTAINMENT: 2009 – 2011 STI College Fairview Quezon City Undergraduate WORK EXPERIENCE: Teletech - Present Works as IT helpdesk to employees onshore and offshore Convergys Worked as Sales associate ll (February 2015- Oct 2015)  Handled customers dispute  Troubleshoot cable service (Comcast)  Upsell  Explain customers bill WorldWideTechSupport Worked as Tier 3 Technical Support (July 2014- February 2015)  Fix computer remotely and thru call if needed  Removes Viruses, Install printers, Set up network, Optimize speed, Reinstall Operating system  Making sure the computer is on perfect condition  Creating tickets and doing follow ups for open ticket Techhub Worked as Tier 3 Technical Support (Dec 2013-July 2014)  Fix computer remotely and thru call if needed  Removes Viruses, Install printers, Set up network, Optimize speed, Reinstall Operating system  Assisting multiple customers at the same time  Maintain small business clients computer network  Making sure the computer is on perfect condition  Creating tickets and doing follow ups for open ticket My Cured Computer (Odesk) Worked as Tier 2 Chat and Remote technical support (Sept 2011 - November 2013)  Fix computer remotely and thru call if needed  Removes Viruses, Install printers, Set up network, Optimize speed, Reinstall Operating system  Assisting multiple customers at the same time  Selling Avira Anti-Virus  Creating tickets and doing follow ups for open ticket Computer Technician Freelance Fix Computers and Laptops -) Set up local network Virus removal Optimization Operating System installation CHARACTER REFERENCE: Mr. Cris Justin Masungsong Project Manager Truelogic Online Solution - Mr. Gerry Tugade IT Specialist Teletech Novaliches -