CURRÍCULUM VITAE
JOSE DEL CARMEN GONZALEZ ORTEGA
C Street, Apt. G-201 Filadelfia IV Residential
Brisa Oriental, Santo Domingo Este, Dominican Republic 11508
Cell- Home--
My main objective is to provide all customers the best experience to satisfy their requests by building rapport and preventing them any future inconveniences. I will learn about the business to provide an excellent service and accurate information.
ACADEMIC 1990 Languages - Universidad Autónoma de Santo Domingo.
PERSONAL 1989 English as a second language St. George School.
SKILLS 1992 - Abilities to talk & handle customers CODETEL.
INFORMATIC 2003 - Microsoft WORD, PowerPoint, EXCEL, outlook, ITLA.
SKILLS Meridian, NICE, AVAYA, Help desk, KRONOS, ORACLE, SIEBEL, SALESFORCE, DASHBOARD, SITE MANAGER, YEXT, etc.
PROFESSIONAL EXPERIENCE
- Instructor. -STERLING Center English Institute - INSTRUCTOR. – LEARNING CENTER ENGLISH INSTITUTE- BILINGUAL OPERATOR -CODETEL (Cero+, 911, COMUNICARD, PREPAID CARDS, CELLPHONES & BEEPERS)- OPERATOR – INFOTEL OPTICOM/CLEARTEL, 27 & HAINAMOSA FREE ZONE- BILINGUAL OPERATOR / QUALITY AUDITOR - STI PREPAID LLC.
PREPAID CARDS & CELLPHONES- BILINGUAL OPERATOR LANGUAGE LINE SAN ISIDRO FREE ZONE- CONVERGYS - SONY XPERIA Technical Support Rep, Senior Supervisor, Quality Auditor & Team Lead- Technical Support Rep for Printers at CONDUENT San Isidro Free zone. - Convergys - Dish Customer Service, Retention & OJT at San Isidro Free zone- Vivial - Digital Account Coordinator for Customer Support and Services- Concentrix Customer service Rep for Echo Health B2B insurance support.
PERSONAL REFERENCES;
Luis Roa -
Cesar Bello -
Jose Vinicio -
