Jose Flores

 José Gregorio Flores Campisciano Carrera 5f calle 187c-24 sector Buenavista el codito Home:- Cell -- Profile Statement I am an open-minded, friendly and resourceful project leader with a sound and optimistic outlook on all things in life. I posses an excellent ability to motivate others, coupled with the ability to communicate comfortably at all levels, therefore ensuring an excellent working environment for all members of the team to perform at their bests. Work Experience General Administrator Corporacion Edual CA, Caracas, Venezuela December 2008 – September 2011 •Created new sales and promotional methods. •Monitored weekly, monthly and quarterly achievement goals. •Established training programs. •Reduced overhead by taking on more responsibility with creative and administrative projects. Sales Manager American Game World & Electronics, Caracas, Venezuela January 2012 – April 2014 •Supported Chief Operating Officer with daily operational functions. •Analyzed departmental documents for appropriate distribution and filing. •Worked  mostly on the floor selling merchandise. General Manager Inversiones 21797 C.A., Caracas, Venezuela September 2014 – September 2015 •Developed new process for employee evaluation which resulted in marked performance improvements. •Responsible for creative design for prominent. •Researched and updated all required materials needed for firm and partners. •Performed initial client assessment and analysis to begin research process. •Supported Chief Operating Officer with daily operational functions. •Analyzed departmental documents for appropriate distribution and filing. L3 Customer Service Representative / CSR Coach Outsourcesa, Bogota DC, Colombia November 2015 – July 2017 •Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. •Managed high call volume with tact and professionalism. •Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information. •Described product to customers and accurately explained details and care of merchandise. •Answered product questions with up-to-date knowledge of sales and store promotions. •Responsible for call quality and team productivity. •Responsible for the training and coaching of over 60 CSR •Manage team in various time zones 100% remotely. Academic Advisor Achieve Test Prep, Bogota DC, Colombia July 2017- Present •Answered an average of 20-25 calls per day •Gave up to date advise regarding Excelsior and Indiana State University ASN and BSN programs •Resolved basic IT issues •Worked with Sales Force program responsable for ticket completion not exceeding 48 hrs Education Doral Academy Charter High School, Miami, High School Diploma, 2007 Universidad Nueva Esparta, caracas, Venezuela Coursed 5 semester in administration of tourism and hotel business,- Technical Skills •MS Office •CRM software •call center telephony and technology •data entry and collation skills Core Competencies •communication skills •customer service orientation •problem-solving •information management •organizational skills •attention to detail •persuasive ability •stress tolerance •adaptability References Joyce Giovanna Mazzillo Russian - - Cesar Usseglio - -