Jose De Jesus Fuentes Pedroza

Hi! My name is Jose and I have 4years of experience in the call center industry working for Dell, Teleperformance, and Teletech as Customer service rep and as a tech support rep. Most recently I have worked as a IT Support Engineer for HCL Technologies. I’m responsible for Major Incident Events regrading tools used by customer service reps . I handle tickets, emails, and escalations.