José David Rojas Urrego

Excellent written communication skills: Chat support primarily involves written communication, so it is important that you have excellent writing skills clearly and effectively. Highlight your ability to write concisely, without grammatical or spelling errors and clearly.

 Empathy and problem-solving skills: Chat support involves dealing with people who may be frustrated, angry, or confused. It is important that you be able to put yourself in the customer's shoes and understand their perspective, as well as have the ability to solve problems and offer satisfactory solutions.

 Multitasking ability: In chat support, you may have to handle multiple conversations at the same time. It's important to be able to multitask, such as typing responses, searching for solutions, and keeping track of multiple conversations.

 Patience and positive attitude: Chat support can be a demanding job, so it's important that you can maintain a positive and patient attitude even in stressful situations. Customers may be frustrated or angry, and it's important that you remain calm and professional at all times.

 Technical knowledge: Depending on the company