Jose Dante Almeda Iv

JOSE DANTE ALMEDA IV Real Estate Agent | Customer Service Representative | Accounts Receivable | Social Media Support Maria Aurora, Central Luzon, Philippines PROFESSIONAL SUMMARY Customer service and accounts receivable professional with 4+ years of experience in healthcare support, collections, and social media customer service. Experienced in handling high-volume accounts, resolving billing concerns, and maintaining strong customer relationships. Proven ability to meet targets while delivering efficient and high-quality service in fast-paced environments. PROFESSIONAL EXPERIENCE Comment Moderator – Hubstaff (Remote) | Jan 2026 – Feb 2026 • Managed customer support tickets via Gorgias and maintained accurate records. • Organized delivery sales data through Shopify and ensured order tracking accuracy. Chat Support Customer Service Representative – Upwork (Remote) | Oct 2025 – Nov 2025 • Responded to customer inquiries via chat and social media comments. • Assisted with product information and guided customers through orders. Social Media Customer Service Representative – Upwork (Remote) | Aug 2023 – May 2025 • Handled customer engagement across multiple business pages. • Responded to inquiries, promotions, and product concerns professionally. Financial Administrator – Trios (Remote) | Jun 2023 – Feb 2024 • Managed student financial records, including tuition and scholarships. • Maintained organized documentation and reported updates to management. Collections Accounts Receivable Representative – EXL (Hybrid) | Apr 2022 – Apr 2023 • Managed 500+ aging accounts and conducted collections via calls, email, and follow-ups. • Performed skip tracing and maintained accurate account records. • Consistently met monthly collection targets. Customer Service Representative – WNS (Onsite) | Nov 2019 – Oct 2021 • Verified insurance eligibility and processed prior authorizations. • Coordinated with healthcare providers while ensuring HIPAA compliance. • Handled inbound calls and maintained accurate patient data. Freelance Real Estate Agent/Marketing Associate – Accelerate Real Estate Corps | Jun 2017 – Oct 2019 • Managed property listings, client inquiries, and site visit scheduling. • Provided pricing computations and sales assistance to clients. EDUCATION Bachelor’s Degree – Hotel and Restaurant Management Brookfield College Cavite TOOLS CRM Tools • Google Workspace • Microsoft Office • Property Management