Jose Dante Almeda Iv

JOSE DANTE ALMEDA IV Customer Service Representative | Social Media Support | Accounts Receivable Imus Cavite Philippines PROFESSIONAL SUMMARY Customer service professional with over 4 years of experience in healthcare support, accounts receivable collections, social media customer service, and e-commerce moderation. Experienced in handling customer inquiries through chat, phone, and social media while maintaining high customer satisfaction. Skilled in CRM tools, ticketing systems, payment follow-ups, and managing digital customer engagement in remote work environments. PROFESSIONAL EXPERIENCE Comment Moderator Ethan and Laura Jewelry | Remote January 2026 – February 2026 • Managed customer support tickets using Gorgias. • Assisted the manager by organizing delivery sales records through Shopify. • Maintained accurate order tracking and ticket documentation. Chat Support Customer Service Representative Upwork | Remote October 2025 – November 2025 • Managed social media business pages and digital customer engagement. • Responded to customer inquiries via chat and comment sections. • Provided product information and guidance on website ordering. • Ensured consistent customer satisfaction through timely responses. Social Media Customer Service Representative Upwork | Remote August 2023 – May 2025 • Managed customer engagement across multiple business social media pages. • Responded to inquiries through comments and private messages. • Provided information regarding promotions, discounts, and advertisements. • Maintained positive brand representation and customer satisfaction. Financial Administrator Trios | Remote June 2023 – February 2023 • Managed and maintained student records across college campuses. • Verified tuition payments and scholarship allowances. • Maintained organized financial documentation and reported updates to management. Collections Accounts Receivable Representative EXL | Hybrid April 2022 – April 2023 • Contacted clients to resolve overdue invoices and outstanding balances. • Conducted payment reminders and follow-ups to encourage timely collections. • Maintained accurate records of account updates and collection activities. • Managed over 500 aging invoices while meeting monthly collection targets. • Performed skip tracing to locate clients without updated contact information. Customer Service Representative WNS | Onsite November 2019 – October 2021 • Coordinated with hospitals and insurance providers for patient admissions. • Assisted healthcare professionals with insurance inquiries while ensuring HIPAA compliance. • Verified insurance eligibility and processed prior authorization requests. • Handled inbound customer calls and accurately entered patient data into the system. EDUCATION Bachelor’s Degree [Hotel and Restaurant Management] [Brookfield College Cavite] CORE SKILLS Customer Service Social Media Customer Support Chat and Email Support Accounts Receivable and Collections Customer Engagement Ticket Management E-commerce Support Data Entry and Documentation Skip Tracing Payment Follow-ups Customer Relationship Management TOOLS AND TECHNOLOGIES Gorgias Shopify Salesforce Microsoft Office Google Workspace Avaya Social Media Platforms (Facebook, Instagram)