JOSE DANTE ALMEDA IV
Aurora Central Luzon, Philippines
PROFESSIONAL SUMMARY
Motivated customer service professional with over 5 years of experience in support,
collections, and social media management. Skilled in resolving issues, communicating with
clients, and keeping customers satisfied. Works well under pressure and always aims to
deliver helpful, empathetic service.
PROFESSIONAL EXPERIENCE
SOCIAL MEDIA CUSTOMER SERVICE REPRESENTATIVE - UPWORK – REMOTE
AUGUST 2023 – MAY 2025
• Managed business social media pages and digital engagement.
• Responded promptly to customer inquiries via comments and private messages.
• Ensured consistent client satisfaction through timely support and brand representation.
COLLECTION SPECIALIST - EXL
APRIL 2022 – APRIL 2023
• Initiated contact with clients to resolve overdue accounts.
• Provided follow-ups and payment reminders to encourage timely resolution.
• Maintained accurate collection records and account updates.
CUSTOMER SERVICE REPRESENTATIVE - WNS
NOVEMBER 2019 – OCTOBER 2021
• Assisted healthcare professionals with inquiries and insurance processes.
• Verified insurance eligibility and facilitated prior authorizations.
• Coordinated with hospitals and insurance providers for smooth patient admissions.
EDUCATION
•
BROOKFIELD COLLEGE
BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT
2017 – 2020 | GRADUATE
•
UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA – LAS PIÑAS
BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT
2014 – 2017 | UNDERGRADUATE COURSEWORK COMPLETED
