Jose Clint K S

Summary Overall 2 years experience in the IT / Software industry as Business Analyst in implementing and delivering solutions in Insurance Domain ( Health ). Jose Clint K S Business Analyst MBA - Insurance Business Management Contact LinkedIn: LinkedIn:https://www.linkedin.com/in/jose -clint-k-s-/ Email ID:- Knowledge of insurance policy administration, all stages of policy life cycles, and workflows. Role specialties include requirement gathering and analysis, refining technical user stories and acceptance criteria, managing teams and agile activities, issue resolution and root cause analysis, process improvement, and product configuration and deployment management. Experience in portal designing and its backend integrations for Agency, in-house employees, customers, underwriting and claims team, and hospitals. Have good knowledge of MYSQL queries, REST APIs, JSON, and XMLs. Contributed to launching and maintaining New Group Health Products and their respective portals for the stake holders ,in India, there by earning huge sums in revenue for the firm. Mobile No: - Experience Address: Kanassery ( H ), Olanad, Varapuzha P.O Ernakulam, Kerala Go Digit General Insurance Limited Pin Code: 683517 Business Analyst - February 2020 - Present (2 years) - Bangalore, India As a functional BA: Skills Functional Expertise/ Skills • Business Analysis • Solution Designing • Experienced in refining technical User Stories and Acceptance Criteria Using JIRA • Configured different insurance products like Health, Personal Accident, on ABS 20.0 / ABS 21.0 policy admin tool. Worked as a Rating BA to configure premium calculations for Health, PA products ( Group ) • Requirements Gathering • User Story Creation • Process flows, BRD • Worked with underwriters and actuaries to gather requirements and understand underwriting guidelines and IRDAI regulations. • Risk Assessment As a Technical BA: • Project Delivery • Implemented BOT for policy issuance enabling Digit to issue both Master Policy and more than 300 child Policies in 5 minutes. • Test Consulting • Portal Designing • API Documentation • Database Designing • RCA & Issue resolution • Process Improvement • Worked with a tech team of 5 to design JSON request for policy issuance, implementing premium calculation, endorsement and cancellation logics. • Worked with CCM tool developers to design PDF, XML, Email, SMS, and Whatsapp templates used for communications. • Automated Underwriting/Risk assessment process which reduced policy issuance time from 3 days to just 5 minutes. IT Experience/ Skills •SDLC • Agile/ Waterfall/ Hybrid Methodologies • System Integration • API Integration • JSON/XML Creation • Product Configuration • MySQL Query • Worked with Third-party Aggregators and partners for integrating Digit policy issuance APIs. • Closely assisted Development leads in developments, prod issues, and deployments (From UAT, Pre-production to Production environments) and testers in creating test cases and manual testing. Royal Sundaram General Insurance Co. Limited • Web-integration (API, XML/ Json) Former Intern April 2019 - July 2019 (4 months) - Chennai Area, India Inter Personal Skills •Learned the importance of basic technical proficiency, as I encountered situations where the use of tools like MS-Excel and R- Programming was substantial. •Self-Motivated • Result Oriented • Analytical Thinker • Quick Learner • Detail Oriented • Team player • Problem solver Certifications • IIBA Academic Certification in Business Analysis Tools and Expertise • Policy Admin: Allianz Business systems ABS 21.0 • Designing & Documentation: CCM, JIRA, Excel, Word, SharePoint • Database: Postgres, SQL Server • API/Rest Services: POSTMAN, JSON/XML Honor and Award Wall of Awesome-ness award: Wall of Awesome-ness award, is given for the outstanding performances in the respective departments in the Go-Digit General insurance company. • Learned the importance of critical thinking through the analysis that I carried out in finding the major factors affecting the ‘Renewal Retention’ of private car policies. • Researched about the factors affecting the renewal retention in Royal Sundaram General Insurance Company Limited for private car policies, and discovered the solutions for the same. • Conducted a telephonic interview with the non-renewed customers of Royal Sundaram General Insurance Company regarding the factors led to the nonrenewal. • Prepared a report on the same and delivered a presentation to the Head of Motor-OD Department. Skills Developed: • Basic technical proficiency in MS Office. • Improved Analytical and Research Skills. • Developed the skill of networking and communication with Internal and External Stakeholders Education Birla Institute of Management Technology (BIMTECH) MBA, in Insurance Business Management · (March 2018 - March 2020) | Aggregate : 6.93 CGPA Government Engineering College Idukki ,India B-Tech, Electrical and Electronics Engineering ·(May 2013 - May 2017) ) | Aggregate : 7.55 CGPA (First Class)