Jose Carlo Prado

Highly experienced and detail-oriented Technical Support Specialist with over 8 years of experience in the BPO industry, including advanced-level support at GoDaddy. Proven expertise in domain management, DNS configuration, cPanel/WHM hosting, email troubleshooting, SSL setup, and complex escalations. Skilled in handling both inbound and outbound calls, with a strong ability to explain technical concepts in a clear and friendly manner.

Recognized for delivering high-quality support under pressure, maintaining strong CSAT scores, and collaborating cross-functionally to resolve escalated issues. Adept at guiding junior agents, improving support processes, and using CRM tools and diagnostic systems efficiently. Passionate about customer satisfaction, technical problem-solving, and continuous learning.