Jose Bongat

Jose De Los Reyes Bongat BUSINESS SUPPORT EXECUTIVE Professional Summary Contact--Abu Hail, Dubai UAE Driving License Holder Language English Tagalog Arabic / Urdu (basic) Skills Summary Management Skills Computer Literacy Critical Thinking Client Service Education Technological Institute of the Philippines Bachelor of Computer Engineering Graduate ICDL -International Computer Driving License CCNA - CISCO Networking Academy Finishing Course for Call Center Agent Advance Microsoft Excel Training CX Training Highly motivated Business Support Executive with over 10 years of experience in client service, data management, and operational excellence. Recognized for strong problem-solving skills, critical thinking, and resourcefulness in driving organizational success. Skilled in multitasking, fostering client relationships, and optimizing processes for efficiency and satisfaction. Professional Experience EMIRATES NBD (TANFEETH) - SENIOR CLIENT SERVICE Dubai, UAE / 2016 - Present Managed and nurtured over 100+ client accounts, maintaining a 95% client satisfaction rate. Streamlined operations and optimized workflows using tools BPM, CRM, Finnacle, Avaya, MS Outlook, MS Excel, Swift tool, and SmartBUSINESS / Businessonline portal for Emirates Islamic Bank and Emirates NBD. Ensured compliance with AML/CTF, KYC and other regulatory standards, mitigating risks. Spearheaded reporting and analysis through MIS reports, improving decision-making processes. EMIRATES ISLAMIC BANK (TANFEETH)- CARDS SERVICES Dubai, UAE / 2013 - 2016 Evaluated and processed credit card applications, ensuring accuracy and adherence to company policies. Conducted thorough documentation and verification of data through systems like FinOne, Watchlist, EMcredit, Embounce, BPM, AML, KYC and AECB. Managed disbursals and post-disbursal operations, achieving high efficiency and compliance standards. UAE EXCHANGE COMPANY LLC - CASH DESK CLERK Dubai, UAE / 2008 - 2013 Delivered exceptional customer service, handling cash transactions and foreign currency exchanges. Promoted company services, increasing product adoption by 15%. Maintained accurate financial records, ensuring compliance with internal and external audit requirements. I hereby certify that the information attached are true and reliable. Character references are available upon request.