Jose Araujo

Jose Antonio Araujo Vazquez Contact WORK EXPERIENCE -- Customer service representative at Teleperformance Alpha March 2014 – October 2017 Anillo Perif. Pte. 7651, Bajío II, 45010 Zapopan, Jal. Paulino Navarro 663 Los Maestros, Zapopan, Jal Mexico 45150 SKILLS ● Adaptability ● Ability to Multitask ● Fast Learner ● Effective Time Management ● Customer Service ● Creative Problem Solving ● Complaint Resolution Activities: ● ● Billing ● technical support ● retention -Used company trouble shooting to evaluate technical problems while leveraging personal expertise to find appropriate solutions -Broke down and evaluated user problems, using test scripts, personal expertise and probing questions -Responded to customer requests, offering excellent support and tailored recommendations to address needs Customer service representative at Alorica October 2017 – January 2021 Anillo Perif. Sur Manuel Gómez Morín 7980, Sin Nombre, 45080 Guadalajara, Jal. Activities: ● ● Escalation team tier 2 ● Retention ● Billing -Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as a last resort to maintain customer satisfaction -Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge -Provided assistance and guidance via floor support to agents experiencing difficulty solving the customer's problem/concern EDUCATION ● MIXED SECONDARY 35, Middle School Sor Juana Inés de La Cruz 1245, El Zalate, 44760 Guadalajara, Jal. l ● EduSmart, High School Av. de la Mancha 739, Lomas de Zapopan, 45130 Zapopan, Jal. REFERENCES ● Karen Ferro- ● Vicente Ramirez Carvajal- ● Angel Getzemani Manzano- ● Eduardo Daniel Medina Brambila-