Jose Antonio Perez Leonet

José Antonio Pérez Leonet Multilingual Tech Support & Executive Administrative Professional Naguanagua, Carabobo, Venezuela | SUMMARY Highly adaptable professional with over 15 years of experience in technical support, remote administration, and education. A certified Cybersecurity and Google Analytics pro who blends technical "know-how" with top-tier communication skills. Proven track record of staying calm under pressure and delivering results for US-based and international clients. TECHNICAL SKILLS • Systems: Windows, Mac, Android, iOS, Microsoft Office Suite. • Tools: AI Productivity Tools, Google Analytics, Python (Entry Level). • Security: Cybersecurity awareness, network protection, secure access management. • Languages: English (C1 Advanced - Fluent), Spanish (Native). PROFESSIONAL EXPERIENCE The Leonet Store | Business Owner & Tech Lead Valencia, Venezuela | Aug 2021 – Dec 2025 • Served as the primary "help desk" for all hardware and software needs, ensuring 99% uptime for clients. • Kept business data safe by running regular updates, backups, and security checks. • Translated "tech-speak" into simple instructions for non-technical users to improve their confidence. Remote Executive Assistant | Ejecutivos Platinum Caracas, Venezuela | Jan 2006 – Oct 2016 • Managed high-level operations for executives, including complex travel and busy calendars. • Acted as the main point of contact for partners, ensuring all messages were clear and professional. • Handled sensitive financial data and reports with 100% accuracy and total privacy. Independent Contractor | Uber, Lyft, & Instacart Jacksonville, NC, USA | Mar 2016 – Jul 2021 • Maintained a top-tier customer rating by providing fast, friendly, and reliable service. • Mastered the art of multitasking and scheduling to hit earnings goals every week. English Language Educator | Various Institutions Venezuela | Jan 2005 – Jul 2016 • Taught hundreds of students (kids and adults) how to speak and write English with confidence. • Used digital tools to make learning fun and modern. EDUCATION & CERTIFICATIONS • Bachelor in Modern Languages (Business Major): Arturo Michelena University. • Certified in Cybersecurity: ISC2. • Google Analytics Certification: Skillshop. • Python for Beginners: Alison. • English Proficiency: EF SET Score 68/100 (C1 Advanced).