Jose Andres Martinez Reyes

José Martínez Team Manager / Executive assistant/ CS Summary Seeking a challenging and fast-paced role where I can leverage my skills and experience to make a significant impact. Excited to contribute Contact to an organization that values continuous learning and growth. Email: andresmartine Experience Phone: -- Team Manager at Remitly Nicaragua Nov 2021 – Aug 2023 Nationality: Nicaragua Support associates deliver on service promises efficiently as individuals DOB:- and as a team. Act as a go-to expert for supervisory calls/ escalated Gender: Male customers and keep abreast with the product and process updates. Skills losses and alignment. Cross-functional facilitator with sites from MNL Microsoft Office ★★★★★ Data entry ★★★★★ Decision-making ★★★★★ Time management ★★★★★ Critical thinking ★★★★★ Teamwork ★★★★★ Communication ★★★★★ Empathy ★★★★★ Problem-solving ★★★★★ Project management ★★★★★ Active listening ★★★★★ Adaptability ★★★★★ Leadership ★★★★★ Organization ★★★★★ Worked on different OKR's to enhance quality and reduce potential and USA. Executive Escalation at Remitly Nicaragua Nov 2020 – Jan 2021 I was in charge of creating a peace of mind for the customers by owning the cases from beginning to end, identifying root causes of the issues and providing feedback and solutions related to customer experience through different partners we worked with. Communicate to customers via Email, phone calls, and video calls Risk investigator at Remitly Nicaragua Jul 2020 – Dec 2020 I had to ensure the customers adhere to internal policies, local jurisdiction banking laws and other applicable regulatory requirements. I was responsible for detecting suspicious transactions and fake documents to avoid money laundering, high risk of fraud or violation. Customer service Rep/ Mentor at Sitel Jun 2016 – Jun 2020 Nicaragua Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of 10 seniors representatives English tutor at ACADSOC Jul 2020 – Nov 2020 Language English Tutor (Freelancer) Teach English as foreign language to Chinese French child from the age of 3 to 15 years old English people. Preparing 1 to 1 lesson to enhance knowledge gaps. Teaching Spanish Interest English Tutor at Keiser University Aug 2023 – Continue Learning languages Salesforce Volunteer work Excel Project Management Hobbies Basketball Mentoring Education English Jan 2014 – Jan 2016 Academia Europea English as a foreign language. French Jan 2019 – Continue UNAN Managua Reading for education Learning languages Running Signature Excel Jan 2023 – Jan 2023 TECNASA High school Gulliermo Ampie Lanza References Fransico Eustaquio UNAN-- Gabriela Morales Keiser University-- Jonathan Calero Colegio Sagrado Corazón-- Scarlet Esquivel Remitly Nicaragua-- Jan 2004 – Jan 2009