Jose Alezandro Guevara III

 Jose Alezandro G. Guevara III Block 1 Lot 21B Peach St. Greenwoods Executive Village. Cainta, Rizal Cel# -/- Email add:- CAREER OBJECTIVE: To secure a position that entails challenging responsibilities and provides career growth & opportunities.  Administrative tasks include doing daily reports for clients, regarding agents daily # of calls, retention offers to customers, daily compilation of SL% for 3 shifts (night, graveyard, day) Handled team of collection representatives within the range of 15-20 people for 1st party & 3rd party collections. 4 years experience in a leadership role. 10 years experience overall in Collections. Daily huddles & one on one coaching calibrations with agents to ensure metrics are met. Handled Customer Service for 1 year & Collections/Financial for 5 years. Handled team of 15-20 CSRs. Is in charge of weekly quality calibration & coaching for the representatives. Takes escalation calls via voice, email. Handled remote work for a live streaming platform based in the US. Assisted plan holders and prospective customers in relation to their live streaming needs and inquiries. Work Experience: Upwork – May 7, 2019 – August 5, 2019 Scam Prevention/MP OPS specialist Dacast Inc. – December 5, 2016 – April 15,- Folsom St. San Francisco, California 94103 Chat/Email Technical Support (Remote Work) Bill Gosling Outsourcing – March 24, 2014 – October 7, 2016 16th floor Three World Square Mckinley Hill BGC, Taguig Team Leader Gracall Intl. MNL – Sept.1, 2011 – Feb. 10, 2013 11th floor Picadilly Star Bldg. 4th avenue 27th street Fort Bonifcaio, Global City, Taguig Shift Supervisor Allsec Technologies - March 5, 2010 – August 29, 2011 3rd Floor Market! Market! Bonifacio Global City, Taguig Collections Associate/Team Captain Convergys Phils. Inc. – March 27, 2006 – March 3, 2010 24th floor Robinsons-Equitable Tower, Pasig City Collections Associate Teletech Phils. – January 5, 2004 – March 20, 2006 Bldg F. SM Corporate Offices, Pasay City Customer Service Representative Education: DLSU – College Of St. Benilde – June 1998-March 2003 AB-Consular & Diplomatic Affairs