Jose Alberto Angelo Sandejas

Jose Alberto Angelo Sandejas Summary -Bulakan Malolos, Bulacan Energetic Customer Service Representative and Learning Specialist with entrepreneurial spirit that drives exceptional customer service; Collaborates with others to set and achieve goals; Skilled at nurturing positive, long-term client relationships that drive business growth; Ambitious learner with the desire to grow in sales knowledge and expertise; Top 10% Performer -), Agent; Employee of the Month (May ’14) Service Awardee -). Skills Customer service Communications Phone Etiquette Technical Support Customer care Team Management Onboarding Experience Sales Training & Development Chat Support Project Management Teamwork Coaching Learning Specialist (EA Games, Bioware, Sirius XM Canada) Sitel Philippines • Ortigas, Metro Manila 06/2018 - 08/2020 Works with agents and training team to create strategies that promote a greater chance of hitting client metrics and customer satisfaction. Implements different strategies and methods to advance learning programs. Addresses poor habits relating to time management, lack of motivation, academic deficiencies and issues with goal setting. Helps new agents develop learning preferences for more effective work ethics. Assists co-trainers with preparing agents for standardized work evaluations. Helps other trainers nd other back-end support in day to day operations. Conduct refresher courses for tenure agents when necessary. Customer and Technical Support Representative BioWare • Ortigas, Pasig City 05/2014 - 06/2018 Speaking to customers to quickly get to the root of their problem. Talking customers through a series of actions to resolve a problem. Providing support in the form of procedural documentation. Supporting the roll-out of new game updates. Troubleshooting technical issues. Senior Game Advisor EA Games • Ortigas, Pasig City 09/2013 - 04/2014 Build loyal clientele through high-level of customer satisfaction Ensure customer satisfaction and provide professional customer support. Knowing EA games and products inside and out. Resolving player's billing concerns. Community Customer Support (Remote Freelancer) Scalyst Media • Manager/ Texas City, Texas 06/2020 - 08/2020 Set and implement social media and communication campaigns to align with marketing strategies Provide engaging text, image and video content for social media accounts Respond to comments and customer queries in a timely manner Build relationships with customers, potential customers, industry professionals and journalists Maintaining a positive, empathetic and professional attitude toward players at all times. Game Master (Remote Freelancer) Alchemic Dream • Montreal, Quebec 07/2010 - 10/2011 Assist players with any and all in-game issues as well as account and billing issues through all in-game ticketing system Using customer service skills to deescalate irate players. Analyzed issues and provided solutions to player issues Developed player rapport Technical Support Representative (Talk Talk, Dish Network) Transcom Call Center • Metro Manila, Mandaluyong 05/2012 - 08/2013 Maintaining a positive, empathetic ,and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, transactions, comments and, complaints. Ensure customer satisfaction and provide professional customer support. Technical/Sales Representative (AT&T U-verse,HP Inkjet) Stream Global Services • Metro Manila, Pasay 08/2011 - 05/2012 Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Upselling Assistant Production Manager/ Assistant Photographer ThirtySix-O Media • Metro Manila 01/2012 - 02/2013 Reporting to the Production Manager. Assisting with lighting and camera work. Minor video and photo editing Organizing, unpacking, and setting up camera and lighting equipment at external locations. Liaising and coordinating production with other departments. Overseeing quality control throughout the production process. Sales and Retention(1-800 Flowers,Experiene Credit Union) Aegis People Support • Metro Manila, Makati 06/2010 - 08/2011 Introducing promotions and opportunities to customers. Cross-selling products to increase purchase amounts. Increasing overall sales. Superior product knowledge. Retention Specialist/Customer Service (People PC) Sitel Philippines • Metro Manila, Ortigas 12/2007 - 12/2008 Respond to customer queries and address service complaints in a timely manner. Work with Sales Manager in implementing sales promotion activities. Track contracts that are soon to be expired and contact customers for renewals. Build positive working relationships with customers for repeat businesses. Explain customers about new products and benefits. Make sales calls to existing and new customers for business growth. Education Information Technology Systems Technology Institute • Makati, Metro Manila 03/2010 Played the position of Vice Captain on the school Arnis team from 2006 to 2010 Languages English Proficiencies Zendesk Avaya Microsoft Word Microsoft Excel Microsoft Powerpoint Microsoft Outlook SalesForce CRM Slack Filipino