Jose Ace Villanueva Eleno

JOSE ACE ELENO Quality / Business Intelligence A fast learner who takes on all assignments willingly and adapt to any business environment with 6 years of experience in Customer Interaction Quality. Skilled in developing plans, managing projects, and data reporting CONTACT (- EXPERIENCE QUALITY SUPERVISOR / BI Ibex Global - Bohol |- -161 RN Ascaño St., Pasay City Responsible for all Quality-related concerns for Client's business in all PH sites. Provided QA insights for weekly business reviews and data analytics for operational use. SKILLS Problem Solving Skills Project Management Teamwork, multitasking, and attention to detail Building Dashboard with Excel Data Analytics EDUCATION ATENEO DE ZAMBOANGA UNIVERSITY BS in Electronics and Communications Engineering | 2007 Mentored team of Quality analyst for multiple LOBs QUALITY ASSURANCE ANALYST Ibex Global - Davao |- Monitored agents’ calls and investigated performance to maintain employee adherence to quality and safety policies. Created, edited and updated project manuals and technical documentation used by entire QA team. CUSTOMER SERVICE ASSOCIATE Ibex Global - Davao |- Inbound / Outbound Sales Associate Inbound Customer Service / Billing Associate Inbound Technical Support Representative UNIVERSITY OF SOUTHEASTERN PHILIPPNES - OBRERO CAMPUS BS in Electrical Engineering | 2012 Financial Back-Office Project-Based