Joscille D. Obaob

I’ve been into online job for more than 2 years now. I am organized and a goal-oriented person, and I do my best to comply with highest quality all the tasks given to me. I believe I am a fast learner and I am capable of learning new platforms and tools.

I worked as a General Virtual Assistant, Amazon Customer Service Manager, Amazon Project Manager, Product & Keyword Researcher, Shopify and Ebay Customer Support, Shopify VA and Social Media Manager..

I have a wide experience on managing Amazon US, UK and Europe. I handled Amazon customer service tasks which includes responding to messages/inquiries and handling customer issues and complaints, monitoring & responding to reviews, handling & monitoring feedback, and converting positive feedback to reviews. I also have experience on product listing, managing and reserving inventory to protect the stocks, issuing refund/replacement, creating single-use codes, group codes and coupon stacks, monitoring hijackers and handling PPC campaign, monitoring sales data and conversion stats, monitoring keyword ranking using AMZ One and AMZ Tracker, and other platforms.

As for Shopify, I managed customer service, product sourcing and ordering from Ali suppliers/stores, fulfilling orders, creating order, adding tracking numbers, tracking the orders, and processing a refund. I am also familiar with tools like Oberlo, Zendesk and Reamaze. I am also familiar on researching and finding/sourcing products on Alibaba and AliExpress.

Most of my Ebay experience was handling customer support, product listing and writing product description. I am also familiar with Linnworks tool/platform.

Most of my Ebay experience was handling customer support, product listing and writing product description. I am also familiar with Linnworks tool/platform.

I am familiar on platforms/tools like Keywords Inspector, Keywords Tool Dominator, Google Adwords, Merchant Words, Ben Cumming’s PIGS & HOPPS, Profits Engine, Jungle Scout, Viral Launch, Helium 10, Sellics, Hello Profit and Cash Cow Pro, and BigCommerce Linnworks.