Josan Salitan

0 Field Service PROFILE -HF01 CONTACT An experienced field engineer adept with providing technical engineering support; very flexible and can handle customer support, pre-sales and post sales initiative which involve installation,-modification and repair of complex equipment and systems; has an advanced knowledge in planning and development. 324 Calo Brgy. Kaylaway - Nasugbu Batangas Can adapt well with equipment changes and can satisfy client’s unique requirements; results-oriented and a go-getter. EDUCATION BS Mechanical Engineering City Colleges Tuguegarao WORK EXPERIENCE FIELD SERVICE ENGINEER SUZUKI PHILIPPINES INC. –AUG. 18, 2015 – PRESENT -  SKILLS MS Office MS Outlook Communication & Customer Service MC Trouble Shooting  Driving PROFILE Repairs and Maintenance Monitoring Inventory Management Parts Identification Provided close link between key suppliers and technical development community to ensure best possible translation of end user needs and equipment performance.  Provided on-site field technical support, including, but not limited to, end-user problem solving.  Provided support for new product development and product trial and converters and end-users.  Prepared and conducted technical sales briefings for customers and company representatives.  Supported new product field trials.  Provided input on requirements for product design.  Disassemble and reassemble motorcycles to repair or replace worn or malfunctioning components and consumables.  Drive to customer locations managing own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time and mileage records.  Educate and train mechanics on basic troubleshooting skills and easy fixes. Field Service CONTACT WORK EXPERIENCE I CONTINUED TECHNICAL / WARRANTY ENGINEER HIGER MOTORS PHILIPPINES –MAY 19, 2014 – AUG 15, 2014      CERTIFICATE AND ELIGIBILITY  MECHANICAL ENGINEERING BOARD EXAM PASSER   072395  TRAINING & SEMINAR   Evaluate unit and damage parts/components, especially if unit is under warranty. Prepare claim reports based on job order/work done on the units. (through website and e-mail) Prepare technical report (if necessary) Check/monitor and followup claims status from time to time. Advise and coordinate to customer regarding releasing of their units. Conduct initial checking and inspection of newly arrived units for possible damage/scratches, etc. Check and supervise PDI (pre-delivery inspection) report of every units. Prepare daily operation report. Usher customers that came for service and bring it to the shop for repair or PMS. Provide technical assistance to workshop in troubleshooting and repair of the units. Diagnose engine problem using LAUNCH X431 DTC (default trouble code) problems. Quality Improvement Training Suzuki Philippines -2017 Safety Training Mofarreh Marzouq Al Harbi Turaif Saudi Arabia 2013 AfterSales Conference Columbian Motors Corp December 2012 SITE ENGINEER MOFARREH MARZOUQ AL HARBI SAUDI ARABIA APRIL 28, 2013 – MARCH 6, 2014 QA/QC Inspector  Prepare surveillance report. - Conduct internal inspection of the area prior for final inspection of clients. - Recommend or report to construction department some areas that needs repair prior for final inspection of clients. Site Engineer  RCP Installation  Roads and Ditches construction  Prepare daily progress report. –  Recommend some possible solutions on how to finish the area on time.  Give instructions to foreman and operators.  Monitor daily operation on site. Field Service CONTACT CHARACTER REFERENCE Leo Vico Former –Parts Manager Columbian Motors Corp Ronnel Omela Field Service Engineer –Team Leader Suzuki Philippines Inc Chris Dilla MC Service Supervisor WORK EXPERIENCE I CONTINUED Environmental and Safety  Prepare JSA (Job Safety Analysis)  Prepare STA (Safety Task Assignment)  Ensure that all men on site are wearing their complete PPE (Personal Protective Equipment)  Ensure that all operators are doing their job according to safety standards. STAFF ENGINEER COLUMBIAN MOTORS CORPORATION AUG 28, 2010 – FEB 15, 2013  Receive and fill telephone orders for parts.  Take product orders from customers.  Process sales or other transactions.  Fill customer orders from stock and place orders when requested i  are out of stock.  Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.  Gather customer or product information to determine customer needs.  Receive payment or obtain credit authorization.  Process sales or other transactions.  Prepare sales slips or sales contracts.  Prepare sales or other contracts.  Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.  Gather customer or product information to determine customer needs.  Assist customers, such as responding to customer complaints and updating them about back-ordered parts.  Explain technical product or service information to customers.  Locate and label parts and maintain inventory of stock.  Monitor inventories of products or materials.  Mark and store parts in stockrooms according to prearranged systems.  Stock products or parts.  Pick up and deliver parts.  Arrange delivery of goods or services.  Discuss use and features of various parts, based on knowledge of  machines or equipment.