Jorise Zhel Mones

Jorise Zhel Mones Technical Support Agent E - - q https://www.linkedin.com/in/jorise-mones-?trk=contact-info SUMMARY  Escopa 4, Proj 2, Quezon City STRENGTHS Technical support Specialist with over 3 years of experience in providing excellent customer service and resolving technical issues. Looking to leverage my technical and customer service skills in a new role.  Technical Skills Proficient in various IT systems  Problem Solving Adept at diagnosing and resolving issues EXPERIENCE Technical Specialist  Customer Service Excellent customer service skills Concentrix 07/2022 - 10/2023 Eulogio Rodriguez Jr. Ave, Quezon City, 1604 Metro Manila • Providing technical assistance, answer questions, and guide users through steps to resolve technical problems. • Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. • In my previous role, I maintained a strong track record of compliance and professionalism, consistently adhering to company policies and industry standards. My commitment to excellence and ethical conduct resulted in no violations or disciplinary actions throughout my tenure. • I prioritized clear communication and collaboration, fostering a positive work environment that emphasized accountability and integrity. This approach not only enhanced team dynamics but also contributed to the overall success of our projects. Customer Service and Technical Support SKILLS Technical Troubleshooting Team Leadership Problem Solving Customer Service KEY ACHIEVEMENTS  Top Agent Consistent of being Top Agent Teleperformance 05/2021 - 04/2022 2/F Pavilion Greenfield District, Mandaluyong, 1552 Metro Manila Responsible for guiding customers through problem resolution. • As a Technical Support and Customer Service Representative, you will be the first point of contact for customers seeking assistance with our products and services. Your role involves troubleshooting technical issues, providing product information, and ensuring a positive customer experience. • You will be responsible for offering clear explanations, and delivering exceptional service that fosters customer loyalty. Strong communication skills, a problem-solving mindset, and a passion for helping others are essential for success in this dual role. EDUCATION Senior High School San Quintin National High School 2012 - 2018 San Quintin, Philippines LANGUAGES English Proficient www.enhancv.com Powered by 