JORINA B. BANES
Phone:-
E-mail:-
ABOUT ME
PERSONAL SKILLS
YOUR COMPANY CAN HIGHLY BENEFIT
FROM ME:
• An Analytical Thinker
• Attention to Detail
• Interpersonal Relations
• Patient
• Client Focus
• Planning and Prioritizing Work
• Results Driven
LET'S GET SOCIAL
https://www.facebook.com/jorina.banes
https://twitter.com/JorinaBanes
https://ph.linkedin.com/in/jorinabanes
https://plus.google.com/u/0/
My name is Jorina Banes, as a Virtual Professional, I specializes in Social Media Marketing
Strategies and Facebook Ads. My experience as a Relationship Manager in a Financial
Sector for almost 8 years taught me a significant lesson that I don't have to know it all at
first, so long as I am teachable and has the ability to grasp information quickly, is incredibly
just fine. Please check my website at: http://www.jorinabanes.com.
WORK EXPERIENCES
RELATIONSHIP MANAGER
Teleperformance I BarclaycardUS I Bank Operations
March 2008 – September 2016 (8 years 7 months)
Wilmington Delaware
My main responsibilities are:
- Answer calls and respond appropriately to e-mails within specified service level.
- Handle customer's account inquiries both by phone and by email.
- Managed and resolved customer's credit card disputes and complaints.
- Identify and escalate important issues and what needs to be prioritized.
- Provide above and beyond customer service with accurate product and service information.
TELESALES REPRESENTATIVE
Teleperformance I Lillian Vernon
October 2005 – March 2008 (2 years 6 months)
Virginia Beach, Virginia
My main responsibilities includes:
- Carry out important customer service duties, if customers have queries about delivery or
product quality.
- Attempt to sell products or services to customers who have bought a product in the past or
prospects whose profiles indicate that they are likely to buy.
- Cross-selling additional products or services when customer called to place orders.
- Improved customers experience and increase customer retention.
EDUCATION
Rizal Technological University
Bachelor of Arts Major in Political Science
1999 - 2003
