Jorie Riyego

I am a highly motivated and dedicated professional with more than three years of solid experience in the Business Process Outsourcing (BPO) industry. I have built a strong reputation for excellence in customer service, technical support, and healthcare accounts. With a Bachelor of Science in Business Administration, majoring in Marketing Management from San Mateo Municipal College, I combine business knowledge with excellent communication and problem-solving skills that make me a valuable asset to any organization.

Throughout my career, I have worked with top companies such as TELUS International, Everise, and Legato Health Care Tech Inc. My experience spans across various roles where I consistently delivered outstanding customer satisfaction and performance. At TELUS, I handled both technical and customer support, managing complex issues with patience, empathy, and efficiency. During my time at Everise, I became part of a healthcare account, providing compassionate and accurate assistance to clients and patients while maintaining high compliance with company policies and service standards. My first professional experience at Legato Health Care Tech Inc. also contributed to my deep understanding of the healthcare industry and customer care processes.

My strongest qualities include effective communication skills, adaptability, and discipline. I take pride in my ability to handle diverse tasks, quickly learn new systems, and remain calm under pressure. My empathy toward customers and dedication to resolving issues reflect my genuine commitment to providing excellent service. Beyond my technical expertise, I am also known for my teamwork, positive attitude, and continuous pursuit of self-improvement.

One of my notable achievements is my ability to bridge language and culture through my growing fluency in Spanish. I have been studying the language for several months out of genuine interest in Hispanic culture and communication. This skill adds a competitive edge to my career, allowing me to connect with Spanish-speaking clients and contribute to bilingual operations within global companies.

Driven, responsible, and goal-oriented, I continue to strive for growth in both my professional and personal life. I aim to work in an environment that values learning, innovation, and cross-cultural communication. My combination of experience, education, and passion for excellence defines me as a true professional—someone who always gives their best and inspires others through dedication and hard work.