Jorgie Mae To-ong

 JORGIE MAE CAPANING TO-ONG Email: -Skype: jorgie_mae Contact#: - A skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives High-energy, confident professional with an infectious enthusiasm for technology Decisive, efficient team approach; outstanding communication skills Able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals. Strong meeting planning and facilitation skills; able to communicate effectively with all organizational levels, build relationships of trust and enlist the participation of team members. Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic SKILLS Virtual Assistant | Phone Support | Customer Service | Web Scraping | Customer Service | Data Entry | Research | Transcription | Quality Assurance | Articles | Auditing | Sales | Data Mining | Photo Editing | Teamviewer | Trello | Google Docs | Word | Excel | Hubspot | Dropbox | Internet Research | Microsoft Office | Data Scraping | Conferencing Facilitator | PowerPoint | Teamviewer | Email Marketing | Market Research | Editing & Proofreading | Customer Support | LastPass | Salesforce WORK EXPERIENCE BUILDISM Australia (August 2017 – November 2017 ) VIRTUAL PROFILE QUALITY ASSURANCE Organizing our online filing system Communicating via email, Slack, and Trello Data entry into spreadsheets Responding to customer service emails Submitting various forms and emailing files Manage contact lists and customer spreadsheets Scrape builders from Google targeting local businesses in a city by city basis Creating profile for builders scraped into company database Scrape and edit photos of builders scraped and update builders’ profile in database Navigate through Google Search and Google Maps for possible builders for leads VIVA OPTICAL THAILAND (January 2017 – August 2017) SALES OFFICE ADMINISTRATOR Consolidate daily, weekly and monthly reports of all optical shop branches Monitor attendance of employees of all branches Evaluate monthly performance of employees Conduct monthly inventory of stock lenses and frames Conduct monthly presentation of shop performance CAFFE B – MARINA BAY SANDS (October 2016 – January 2017) CUSTOMER SERVICE STAFF Attend to guest queries via phone, chat or email Ensure 100% customer service standards are observed Handle guest complaints and suggestions ACCENTURE PHILIPPINES (January 2016 – September 2016) VERIZON CONFERENCE ESCALATIONS DEPARTMENT Assume the responsibility of managing the status of accounts and balances Identifying inconsistencies of accounts and balances status Provide solutions to any relative problems of clients calling in Create and resolve tickets either by coordinating with other departments or by doing research on client’s concern ACCENTURE PHILIPPINES (March 2015 – January 2016) VERIZON CONFERENCE COORDINATOR Make sure all the details for audio conferences is set up accordingly Assisting speakers all over the world in starting their conferences accurately Monitoring the conference all throughout to Make sure all requirements by clients are met prior to the conference Manage post-conference activities Obtaining the line count of all who joined conference Edit recordings for submission to the client TELEPERFORMANCE CEASARS ENTERTAINMENT (May 2013 – February 2015) Atlantic City & Las Vegas Properties CUSTOMER CARE/RESERVATIONS REPRESENTATIVE knowledgeable with the room type of all properties, their location and layout Knowledgeable of all hotel packages plans-meaning status, rates, and benefits Book and enter room reservation requests using the Property Management System Enter rooming lists while ensuring accuracy, as required Update reservations ensuring a flawless check in process Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities Liaise with Sales and other departments as required Answer telephone and email inquiries in a timely manner Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Tracks future room availability on the basis of reservations develop forecasts for room revenue and occupancy preparing the list of expected arrivals for the front office assisting in preregistration activities when appropriate processing advance reservation deposits EXXPERT COMMUNICATIONS INC (March 2009 – May 2013) OUTBOUND SALES REPRESENTATIVE Make outbound customer calls to promote and sell a product or service Create, maintain and update database of customers with complete information and emails Consolidate existing customer base while building new customer base Record outbound call history and customers response in detail Ensure customer follow-up all the time Handle customer needs and requirements Respond to customer inquiries and resolve Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments TELEFONIX CEBU (July 2008 – March 2009) APPOINTMENT SETTER/OUTBOUND SALES REPRESENTATIVE Take information from supervisors regarding cold / warm calling techniques Call potential customers by following calling list provided by supervisors Greet customers as they pick up the phone and introduce yourself and the company Provide information regarding the service or product in question Answer any questions that the potential customer asks to the best of ability Make sure that the potential customer is not interrupted during conversation or questions Take information from potential customers regarding their specific product or service needs Jot down all information on a piece of paper or directly on to the company database Ask potential customers of a particular time when they will be free to receive calls Set appointments with potential customers at their convenience Express gratitude to potential customers for their time Assign a member of the sales force to each potential customer by providing briefs of conversation and customer needs Ensure that sales force member follows up with potential customers Document all calls made to potential customers EDUCATION PRIMARY PHILIPPINE CHRISTIAN GOSPEL SCHOOL SECONDAY UNIVERSITY OF THE PHILIPPINES TERTIARY BENEDICTO COLLEGE CEBU