Jorgie Mae Capaning To-ong

 JORGIE MAE CAPANING TO-ONG- PROFILE Age : 34 Birthdate: July 30, 1984 Gender : Female Height : 5 feet Weight : 127 lbs. Nationality : Filipino Place of Birth : Philippines I am currently looking for a job which offers me the opportunity to develop new skills while strengthening those I already possess. My past work experiences has enabled me to develop good organizational skills, an analytical/logical approach to tasks and the ability to work under pressure. I am able to work well both on my own initiative and as part of a team. My main strengths are adaptability, dependability and the determination to get a job. I try to learn something new from every experience because I believe there is always room for self-improvement both personally and professionally. I posses excellent English communication skills in both written and verbal and am able to relate to a wide range of people. All these skills have been enhanced during all the work experiences I have gained over the years. CAREER OBJECTIVE To enhance my working capacities, professional skills, business Efficiencies and to serve my organization in best possible way with sheer determination and commitment. EDUCATION - Benedicto College – Bachelor of Science in Nursing WORK EXPERIENCE MARCH 2015- AUGUST 2016 Accenture Philippines (Verizon) Conference Coordinator Main responsibility is to make sure all the details needed by clients to hold their audio conferences will be set up accordingly. It includes assisting speakers all over the world in starting their conferences accurately and monitoring the conference all throughout to make sure all requirements by clients are met. Manage post-conference activities like obtaining the line count of all who joined conference and edit recordings for submission to the client. Escalations Department Assume the responsibility of managing the status of accounts and balances and identifying inconsistencies. Provide solutions to any relative problems of clients calling in. Create and resolve tickets either by coordinating with other departments or by doing research on client’s concern June 2013 – FEB 2015 Caesar’s Entertainment – Atlantic City & Las Vegas Properties Customer Care and Reservations Representative Teleperformance Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits. Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. March 2009 – May 2013 Feature Films for Families Outbound Sales Representative Exxpert Communication, Inc. Calling households in the U.S. promoting good family movies. Films without profanity and graphic violence. Also tasked to verify sales. This includes: Customer name and address Credit card information