Jorge Ojeda

Jorge Luis Ojeda Calle Francisco Contreras 66 Colonia Centro Pichucalco, CHIS. 29520, México Mobile - Home --https://www.upwork.com/users/~01df70b1dc3fe931ad Profile Highly experienced computer technician, Comptia A+ Certified Professional with over 15 years of experience and strong background in software/hardware computer repair (field and lab) and IT network system administration. Background includes end user support, computer hardware assembly, maintenance and repair, printer maintenance and repair, installation of structured wiring systems. Qualified for the following: Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network. Performing computer (Workstation and server) installation and operating system configuration in designated networks. Administering and monitoring performance of LAN/WAN network using remote connection tools. Technical Skills: Computer Hardware and Software Applications: Operating Systems – Win XP, 7, 8, 10, NT, OS X Microsoft Office suites – 2003/2007/2010/2013 MS Exchange Antivirus and firewall Various types of PC hardware such as, Apple/Mac, Dell, HP and Toshiba Hard drives, monitors, printers, scanners and video equipment Key Skills and Strengths: Efficient troubleshooter and problem solver. Customer service oriented: Ability to serve and communicate with different types of customers efficiently. Effective time management – Can solve complex system problems in minimum time. Freelance Spanish proofreader and translation with 6 years of experience. Distinguished from peers by outstanding eye for detail, creative flair, and resolute determination to maximize quality in fast-paced environments. Acknowledged for executing balanced judgment in critical projects, delivering on-time, high-quality work, and willingness to share expert technical knowledge with team members. Accomplishments • Connected remote sites to central network system to allow direct transfer of production and sales data. • Monitored available disk space to ensure sufficient space for regular operations. • Analyzed frequent problems and consulted with Training Coordinator to design and offer training sessions in order to address the problems. • Assembled system and software application documentation, informing users of training opportunities in the corporate learning center. • Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment. • Performed impromptu security checks of servers and networks to verify adequate virus protection and compliance with corporate procedures. • Conducted training sessions for server administrators to collaborate on future plans and coordinate IT development projects. • Installed, configured, and updated server-based applications, including accounting system and records database. • Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation. • Developed and implemented desktop computing and networking standards and procedures to simplify network environment and troubleshooting. • Implemented wide-area network to increase availability of field data at corporate headquarters and improve communications with field technicians. • Directed electrician to install network cabling to industry standards during renovation project. • Collected frequently asked questions and wrote formal answers to ensure accuracy of responses and consistency with other Help Desk personnel. • Assigned user accounts and granted permissions to shared resources. Assured senior management of data protection by demonstrating permission settings. • Implemented a relational database system to maintain inventory records for hardware and software, ensuring software license compliance for all installations. Experience Freelancer, Mexico. Translation, localization and technical support. 2008 - Present Since 2008 I started to work as a freelancer, doing many online and offline projects, as an IT consultant, Eng/Spa translator and Spanish proofreader. Please look some of my project and profile at: https://www.upwork.com/users/~01df70b1dc3fe931ad Babel Media, Montreal QC Spanish Proofreading and Localization, June 2007 – November 2008 Proofread video games for Latin America, checking for proper spelling, grammar, and punctuation. • Worked as staff in Spanish proofreader for important video game companies. Dos Amigos, Tijuana B.C. Network Administrator, 2004 - 2006 Managed local area network, servers, and communications connections to remote locations. Installed, diagnosed, repaired, and upgraded computer systems and software. Recruited and trained network and desktop support technicians. Configured routers, firewalls, domain name services, e-mail, Web, and ftp services. Built computer systems to customer specification for private clients, as field technician and as computer consultant. Managed file systems, storage devices, network servers and workstations. Configured and supported local data access. • Performed full system tape backups and emergency tape recoveries • Performed hardware and software support and installation • Participated in field installations, engineering and customer support • Maintained data security and ensured the integrity of any information added to the database • Operated computer help desk assisting users with problems and solutions • Performed software and mechanical upgrades • Performed routine maintenance on all types of computer equipment and printers • Performed network integration and system tests • Knowledgeable in computer software, hardware and procedures • Diagnosed hardware failure, user errors • Assisted users with daily operational issues • Assisted users, and gave training in installed systems and programs • Assisted with special projects such as network cabling Excel Soluciones, Tijuana B.C. IT Support Technician, 2000 - 2004 Performed hardware and software support and installation. Participated in field installations, engineering and customer support. Managed support system engineers performing on-site customer service and maintenance. Operated computer help desk assisting users with problems and solutions. Knowledgeable in computer software, hardware and procedures. Diagnosed hardware failure, user errors. Diagnosed application errors and network connectivity problems. Conducted benchmark tests of high-powered computers for major vendors. Assisted users with daily operational issues. Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations. Repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba, Hewlett Packard, Packard Bell, and Xerox computers. Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions. Designed and set up network, including wiring of buildings. Evaluated, purchased, configured and installed equipment. Successfully maintained connectivity between host systems, including native operating system protocols, TCP/IP, IPX/SPX, NETBIOS, and peripheral sharing devices using NFS. Implemented user mailboxes and accounts. • Built LAN servers and workstations • Installed and configured MAC-based desktop computers in a classroom environment • Configured local and network printers • Troubleshot and resolved desktop, network, and systems issues • Assisted financial and office personnel with hardware and software problems, provided troubleshooting, and owned desktop and network issues to resolution • Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions • Diagnosed and repaired computers to component and software level, establishing alternative repair procedures to meet customer needs • Tested programs for completeness, maintaining documentation • Upgraded and maintained systems • Trained and assisted users with hands-on troubleshooting of workstation equipment and peripherals • Provided extensive customer support with both face-to-face and telephone consultation • Connected fifty computers to corporate network Education H.S. Diploma, 2000 Cetis-156, Tijuana, B.C. Computer Technician Professional 2001 Comptia, Tijuana A+ Certified Professional Other Skills • MS DOS • E-Mail • TCP/IP • Internet • MS Outlook • Internet Research • Trados Translation Studio 2014 • Visio • Multicultural Understanding • pairing Problems • System Administration • Help Desk Management • Preventive Maintenance • Local Area Networks (LAN) • Networking • User Support • Troubleshooting/Problem Solving • Distributed Computing • Diagnosis and Troubleshooting • Desktop Support • Quality Assurance • Virus Prevention • System Integration Training Francais, 2006 - 2007 Yves-Theriault, Montreal QC French Language course.