Jorge Andrés López Miranda

Jorge Andrés López Miranda Email-Objective To provide top quality, professional and respectful IT support for your institution with a high commitment in results, timeliness and confidentiality. Skills & Abilities IT competencies Vast knowledge in hardware and software troubleshooting. Support for Microsoft Exchange, Outlook, Office 365, Microsoft OneDrive, Google Drive, Cloud based applications, Help desk, Remote desktop support, Virtual meetings, New technologies training for staff , Work logging through BCMs ticketing system for follow-up tracking and prompt resolution, Web applications support, Web page design, Active Directory, Mobile device support, General hardware maintenance and status reports for management, Providing cordial professional face to face end user support. Systems support Troubleshooting and support for Cisco products, Audio and Video Conferencing, VoIP and telephony, Server installation support and maintenance, LAN and WLAN support, VPN connections, Printer/Scanner installation & troubleshooting, Android and iOS mobile device support & configuration and computer inventory management. Work Experience OCLINICALS | april 2019 – current Appointment setter for multiple medical networks. HIPPA Certified. Intermedia QA | One Link bpo | JAN 2018 – jan 2019 Provide IT support for Intermedia Exchange Products and Services, Outlook 2010, 2013, 2016, Fix errors and find prompt resolutions, Active Sync, Email Protection, Email Archiving, MS OneDrive, Active Directory, VOIP troubleshooting Hardware, Servers and Software. Recently promoted to Quality Analyst, do call flow follow-up, use ticketing system for logging work, provide feedback and provide constant staff training and re-enforcement on product knowledge for our team. Cisco Tech Support Agent | concentrix | JUL 2017 – JAN 2018 Provide troubleshooting and support for vast range of Cisco Small Business equipment. Hardware and Software, Cisco Switches SG, SPA, RV, WAP, Cisco Telepresence Video Conferencing, Cisco Webex, Collaboration, VOIP, VPN, Routing and Switching. VONAGE Sales Rep | Convergys | feb 2016 – june 2017 Homebased VOIP Technology sales team for Home Owners and Small Businesses within the United States. SPRINT Sales Rep | Convergys | APR 2014 – AUG 2015 Sales & support Rep for Sprint-USA specializing in the Smart phone equipment market for customers within the United States (Plans, Total Equipment Protection (TEP), Phone Accessories and Smart phone configuration and troubleshooting). Education Computer Systems engineering | Oct 2015 | Central American University UCA Major: Computer Systems Engineer Minor: IT Networking and Communications Related coursework: Web Page Design high school | nov 2009 | Central American School CCA, managua Major: Letters in Science and Philosophy Training INTERMEIDA New Hire Training VOIP INTERMEIDA NEW HIRE Training EXCHANGE CISCO Small Business TAC Training Sales Rep VONAGE Training Sales Rep SPRINT Training. IT Networking COMMS | UCA Engineering School | 2011 Web page design | ILCOMP technical School | 2011 Mobile repair tech | Cellular Phone | 2011