Jorge Alberto Rodríguez Tejada

Jorge Alberto Rodriguez Tejada. 2nd St. Zona Americana, La Lima, Cortes Honduras. Age: 27 Mobile:- E-mail:- I’m a young, energetic Agriculture engineer college student with a Bachelor of Arts degree in History and Social Sciences + Electronic. I like hard work and finding new ways to challenge myself. I started learning English at very young age of 3 on a bilingual institute on my home country Honduras, I'm currently studying Agriculture engineering to start my own company. I'm very eager to accomplish goals, I like leading and getting my part done for a greater outcome. I like going over details and look for the efficient way to solve issues, teamwork is top priority in every company. EXPERIENCE Customer Service Agent. Convergys May 2014 – February 2015 My first experience as customer service agent. I learned the basis of customer service and sharpened my computer and tech skills, as I also assisted customer with technical support issues with their mobile devices. I quickly developed new skills regarding handling a call and manage payment/credit information. Customer service agent, perfect attendance and top performer (QA). Floor Support, Top performer (QA and Attendance) Quality control and Shipping specialist Myron Corporation. March 2015 – July 2016 As I had previous customer service experience, I was able to grow faster in the company. I was promoted to the quality control area where we had to deal with rather complex issues such as: replacement for large and small order, lost items and returns. I acquired knowledge on replacement and returns, how to deal with this and also negotiate with customers, I was also trained on shipping and handling with UPS (US and Canada) Quality Control Specialist, top performer. Shipping specialist, US and Canada. Customer service representative. Alorica (HMH) July 2016 – Now. My first experience as back-office agent, I found it really like my previous job as it required dealing with Purchase orders and products. I could improve my professionalism; I loved the company’s environment, and this helped me develop faster and easier. After 4 months, I had the chance to start as a customer service representative and use all my previous experience. After a year of developing new skills and working side by side with the client, I became the very first subject matter expert on Honduras, later mid 2018 I was promoted to team manager and leaded the first customer service high season for HMH/Alorica until now. Back-office agent. Customer Service representative, CSAT top performer. EDUCATION Sunshine Christian Bilingual Institute. Elementary-Middle and High school. 2000 - 2012 Universidad Privada de San Pedro Sula Agronomic Engineering. 2016 - Now. Skills Customer service Skills Advance computer skills. Financial basics. Back-office experience. Programing. Shipping-specialist experience. LANGUAGES AND SOFTWARE Spanish (Native Speaker). Empresa Mayo de(C2 2010 - Presente English Advance). Portugues(Intermediate). Office-General, salesforce (Intermediate).