Jorenda Montecir

JORENDA C. MONTECIR Labangon Cebu City,Phil 6000 Email Add-Contact #:- Career Objective: To work as a call center agent where my knowledge and skills on sales and customer service, and ability to provide fast and accurate information would help the management in growing business. Summary of Skills: * Adapt at working in a fast-paced environment * Fast, accurate and have great attention to detail * Ability to learn new skills * Skilled in dealing with difficult customers * Flexible to work in any shift * Patient, excellent communication, listening, and persuasion skills * Ability to speak and write in English, and some for the spanish template and customer languages. Work Experienced: Call Center Agent Direct Response (4th flr Gilaida bldg.Osmena blvd Cebu City Philippines 6000 March 2010 - March 2013 (3 years) Responsibilities and Duties: * Answer telephone calls and obtain clients' information * Verify information provided by clients and conduct Qualifying questions * Determine whether the client is eligible for switching their current telephone provider and electricity supplier or not by comparing his/her information against selection criteria * Telling the customers that they are switching or changing there provider for tel.and supplier for electricity * Call and send emails to clients for payment dues * Keep informing customers that they continue there services but differrent company gonna bill for telelephone/same company will sent there monthly bill but different supplier listed on the lower part of it * Handle inquires and irate customers politely and diplomatically * Study new telephone services/rates about the products and participate in every training programs Call Center Agent Avidroff Inc. (2nd flr, Avon bldg Osmena blvd Cebu City Philippines 6000 March 2013 - Nov. 2014 (1 year and 8 months) Responsibilities Handled: * Communicated with customers through telephone, instant messaging and emails * Solved customer problems on how it works/services, and using VOIPprotocol and medical allert pendant features * Guided customers in step by step usage of the product and services * Informed customers on availability of Voip features and service centers to get their phone repaired * Helped customers in updating phone services and medical allert pendant features under the warranty period * Notified customers about the company's new VOIP launch and promotions * Responded efficiently and accurately to incoming and outgoing calls * Offered tactics and motivations to the sales team/colleague Call Center Agent/Virtual Assistant Outsource Company (2nd flr. Calda bldg..,Guadalupe Cebu City November 2014 - December 2016 (2 yyears and 1 month) Responsibilities and Duties: * Handled 2 acoounts. TDC (total duct cleaning) and SEO (search engine option. * Contacting directly to the client or account owner for any queries about the campaign * Multi-tasking: like, calling and answering phone callls from the customers and client * Sending email/templates to the existing valued customer and updates daily information * Emailed clients Daily Report,before started the shift, during breaks/lunch, after the shift and number of total calls, sale made,decline sale, call backs, specific time for CB and Note including queries and informations. Call Center Agent Skytech Inc. Sales/Outbound 3rd floor Mngo Square transfer to JDN IT Square Mandaue city December 2016 - November 3,2017 Responsibilities and Duties: * Communicated with customers through telephone * Communicated with clients via skype * Contacted with customers allover United States and convinced them in regards with the Health Insurance services and more... . Education: Bachelor of Science and Business Administration University of Visayas(main campus) Colon st., Cebu city Philippines 6000 References: Ms: Kristine Abrio Team Leader #:- Mr: Voltaire Coailie Human Resources of Avidroff Inc. #:- Mr. Paul Gallego OM/Teamleader (Skytech Inc-