Jordene Johnson

Jordene Johnson 22 Deanery Drive, Kingston 3- Profile Summary A determined individual that has been overachieving since the very beginning. Has grown into a capable and goal-driven leader, who helps the team grow and succeed by any means necessary. Skills Manager Experience Microsoft Office Computer Literate Natural Team Leader Effective Time Management Used a Variety of CRM Software Attributes Team Leader, has grown to be a leader in the corporate world through many years of experience. Organised Worker, this helps with managing tasks and keeping ahead of deadlines/goals. Problem Solver, does well in situations where a sudden issues arises and needs a systematic solution. Reference Nickeisha Smith Supervisor at Happy customer - Jody-Ann Castello Account Manager at Happy Customer- Experience Manager (Customer Service) Happy Customers -) Providing guidance to team members and addressing performance issues if any arise. Audit calls to ensure that employees are meeting company standards. Managing & Training my agents to ensure that client satisfaction is met. Customer Service Global exchange -) Providing local currencies to international customers while answering any additional questions they may have. Customer Service Post Global -) Assisted customers with their online shopping needs. Providing estimates for customers to give them an idea of the total they’d be expecting if they order. Answering inbound and making outbound calls to customers regarding shipments. Education Kellits Secondary High School High School Leaving Certificate English Language Grade 3 Social Studies Grade 3 Integrated Science Grade 3 Agriculture Science , Grade 3 Religious Education Grade 2 Food & Nutrition Grade 2 Kellits Skills Training Center Certification Restaurant Service Level 1