Jordea Fernandez

JORDEA P. FERNANDEZ Blk 3 Lot 7B Buenmar Ave. Ph 4 Greenland Subd. Cainta, RIzal -- PROFESSIONAL EXPERIENCE SAMPSON LLC Administrative Assistant June 2020 – Present • Participate in every meeting and create minutes • Email management • Calendar management • CRM management • File management • Ad hoc tasks CHERRIGRAND PTY LTD Virtual Assistant November 2019 – November 2020 (Part Time) • Handle bank reconciliation in Xero • Process payroll of employees in Xero • Process invoices and bills to pay in Xero • Do admin work using GoCanvas • Generate real estate leads SERENITY WELLNESS Virtual Assistant May 2019 – May 2020 (Part Time) • Process invoices and weekly payouts of massage therapists • Book massage appointments in Acuity • Invoice the clients using Square.com • Answer email and phone inquiries • Do bank reconciliation • File management MAGNETIC ALLIANCE PTY LTD HR Assistant / Client Services Manager / Virtual Assistant January 2012 – November 2019 • Post job ads and filter job applications • Schedule job interviews and assist in the interview process • Ensure background and reference checks are completed by conducting home inspection • Handle any issues/concerns of offshore subcontractors and clients. Ensure that the relationship between client and offshore staff is going smoothly • Handle time sheets and payroll of subcontractors • • • • • Answer payroll questions Create Gmail, Skype and time tracker account for successful applicant Be the first point of contact in Magnetic Alliance both by clients and offshore staff Update and maintain employee benefits, employment status, and similar records Act as a Virtual Assistant of the company. I do any administrative task and ad hoc tasks as needed TRANSCOM ASIA HR Assistant / Customer Service Representative March 2007 to 2011 • Started out as HR Assistant for a project • Processing incoming mail • Sorting the applications and contacting those who’s got the qualities for the roles we post • Scheduling applicants for initial interview and exam • Compiling reports and spreadsheets and preparing spreadsheets • When project ended, I was assigned to be a tech support for Comcast HSI then moved to DTA Activation • Answered inquiries through chat, email, and phone call by clarifying desired information, researching, locating, and providing information. • Helped the customers with trouble shooting their modems and activate their DTA boxes • Created tickets for customers, booked a technician when necessary • Properly documented each concern handled ICT GROUP Customer Service Representative May 2006 to February 2007 • Helped customers get information about their bank accounts • Processed orders like card replacement, balance transfer, purchasing of check books • Properly identifying the customers before releasing information • Handled cases of irate customers and help them turn to happy customers ON-THE-JOB TRAINING AMADEUS MARKETING PHILS. INC November 2005 to February 2006 • Served as an assistant of the Sales & Marketing Manager • Handled phone calls, managed paperwork to be filed, • Learned how to use a photo copying machine and a fax machine • Prepared food of all executives every company meeting • Oversaw the storage room where we put all give away, properly file each give away EDUCATIONAL BACKGROUND University Of Santo Tomas Espana, Manila B.S. Tourism; Graduate- Tertiary Level SKILLS ✓ ✓ ✓ ✓ Proficient and knowledgeable in most computer programs like Microsoft Office programs Excellent communication skills Able to troubleshoot computer problems Fast typing speed (62 words per minute) APPLICATIONS Skype Go To Meeting Zoom Microsoft Teams Whatsapp Facebook Twitter Instagram Hootsuite Acuity Square Accelo Zoho Salesforce Google Workspace Outlook 365 Calendly MS Word Excel Power Point Visio Podio Asana Trello Monday.com Xero