Jordan Saboy

JORDAN SABOY Professional Virtual Assistant E - JS - Philippines q LinkedIn/jordan-saboy EXPERIENCE SUMMARY OF EXPERIENCE Professional Virtual Assistant I have over 10 years of Customer Service and Account Management experience, and over 4 years as a Virtual Assistant, where I offer a well-rounded skill set. My extensive background in nurturing client relationships, exceeding expectations, and delivering solutions has been refined over the years. Furthermore, my time as a Virtual Assistant has enhanced my administrative prowess and remote collaboration skills. This unique blend of experience equips me to seamlessly merge customer-centricity, strategic account management, and efficient virtual support, ensuring exceptional results across diverse responsibilities Archetype Insurance Group 07/2022 04/2024 • • • • • • • USA General Admin at ARCHETYPE INSURANCE GROUP in US, MA, Worcester Handling Refunds Handling Cancellations Handling Renewals Processed refunds and cancellations by accurately verifying all customer documents and information Enabled the seamless and efficient renewal of customer accounts with insurance providers such as Safeco, Embark General, Mapfre, Bristol West, Progressive, Quincy Mutual Group, and Quote Wizard Freed up 140 hours of administrative time monthly Professional Virtual Assistant Krown Select 10/2022 - 03/2023 • • • • USA Back-end website management Uploading products and inputting information about the specific products Updated website product pages at an average rate of 5 minutes per page, resulting in 500 product pages updated within a 2-week timeframe Improved accuracy for product information by 100% Executive Assistant Mobotory 07/2021 - 02/2022 • • • • • • • • • US, CA, Santa Monica MOBOTORY-IMPROVES PROFITABILITY Appointment Settling Contacting clients and other executives on behalf of the CEO Compiling receipts and documents from executive events Personal remote access to CEO's and CEO's wife's personal computers for file compilation Point of contact for other Virtual Assistants on behalf of the CEO Secured appointment slots for over 500 meetings, improved response rate by 75%, and delivered successful outcomes with 95% accuracy Contacted clients and other executives on behalf of the CEO in a professional and timely manner Compiled over 2000 individual receipts and documents from executive events with maximum accuracy Provided personal remote access to CEO's and CEO's wife's personal computer SKILLS & TOOLS Administrative Support CRM - SalesForce, Trello, Compass, Follow-up Boss, CINC, Gusto, Chime Customer Management Data Entry and Analysis Microsoft office suite, Google Sheets and Docs, Microsoft word and excel, Google workspace. Data and File Management Google Drive, Dropbox, Sharepoint, One Drive, Gusto Document Preparation Canva, Microsoft PowerPoint, Word and Excel, Google Slides and Sheets Calendar and Email Management Microsoft 365, Outlook, Gmail, Mail, Google Calendar, Calendly Recruitment Support Indeed, Facebook, Client's website, Bamboo HR Social Media Support Facebook, Twitter, Google Business page, Instagram Virtual Receptionist - Phone calls Google Voice, Ring Central, 8x8, Evoice, Line 2, CINC, Chime, Tymbl Research - Lead Generation Web Browser - Google search, Edge, Yahoo etc.. Social media Newsletter/Postcard Management Canva, Postable EXPERIENCE Professional Virtual Assistant | Executive Assistant Ivy The Lifelong University 05/2019 - 12/2021 • • • • • • • • • • • • USA Handled the CEO's and the President's Linkedin accounts in relation to Linkedin Recruiter Creating and monitoring a wide variety of email marketing campaigns Sending Inmails for MBA Applications through Linked Recruiter Securing email databases for future campaigns Compiling email lists Following up on emails Tracking and analyzing campaign results Aiding additional digital marketing efforts Salesforce Pardot Achieved company goals of 30% increase in signups Executed 50 email campaigns over 3 months resulting in 2x increased marketing database size Enhanced ROI through targeted campaigns, achieving $15 return for every $1 spent Fraud Analyst Concentrix • • • • Philippines ⚫ Assured privacy and security of accounts Addressed and resolved clients' issues and concerns professionally ⚫ Gathered and verified all required customer information for tracking and security purposes 07/2018 - 12/2019 • Tagged and blacklisted fraudulent accounts In-depth analysis of fraudulent activities within accounts Customer Service Representative AT&T Ace 01/2016 03/2018 • • Philippines Managed customer calls effectively and efficiently in complex, fastpaced, challenging, and dynamic situations Resolved service, pricing, and technical problems for customers by asking clear and specific questions Customer Service Associate New Media Services 07/2012 - 11/2016 • • • • • • • Philippines Quality Analyst at New Media Services Handled the company's online presence Monitored latest customer satisfaction rates Demonstrated exceptional customer service Ensured quality of every tasks outputs Improved customer satisfaction rate by 10% and reduced response and resolution time by 25% through standardizing customer service processes and procedures Successfully de-escalated high-stress situations Computer Tech. Support Delta electronics 09/2009 - 06/2012 Philippines EDUCATION Computer Technology/ICT University of baguio 2009 Philippines EDUCATION Information Technology AMA Computer College 2004 Philippines Powered by js