Jordan James Roller
Education:-
BA, English
AA
University of North Texas
Tarrant County College
Highlights:
•
•
•
•
•
Multi-tasking capabilities
Persistent
Reliability
Creative Innovator
Composed in difficult situations
•
•
•
•
•
Team & Self-Motivator
Meticulous
Coachable
Hard-Working
Accountable
Computer Skills:
Maya, 3DS Max, Photoshop, Makerspace Studio, Premiere Pro, Microsoft Office, Google Docs, 70
WPM keyboard typing, Data-Entry, 10-Key Experience, Understanding of C# and Lua scripting
Customer Relation Skills:
11 years of customer service and cash handling experience, 5 years of call center experience,
delegated supervisor, 1 year of working in a Makerspace environment, professional in appearance
and presentation, possesses a warrior spirit to accomplish any task, exceptional amount of patience,
assists customers with fulfill their needs while maintaining a positive and friendly attitude.
Employment History:
Independent Rideshare Driver, Lyft, 01/19-Present
• Provide a friendly and safe ride for all users using personal vehicle
• Ensure all safety procedures are met prior and during transportation to user’s destination
• Build repertoire and provide excellent customer service to users with positive interactions
Independent Delivery Courier, Postmates, 01/19-Present
• Navigate Fort Worth and neighboring towns using personal vehicle to make deliveries
• Corresponded directly with Postmates continuously to ensure drop offs in timely manner
• Interacted with pick-up destinations and customers throughout shift
Customer Service Rep I, Fort Worth Library, 01/17-02/19
• Use Polaris System to locate various items to check-in/out.
• Create hold requests for Patrons.
• Process and update library card information and applications.
• Provide exceptional customer service when assisting Patrons in daily library activities.
Guest Service Experience Host, Fort Worth Museum of Science and History, 10/09-01/17
• Provide guests with information regarding programs, pricing, memberships and activities.
• Provide show quality standards and create engaging experiences to all guests.
• Demonstrate fiscal accuracy when processing admissions and membership sales.
• Proactively communicate with guests in need of assistance and inquiries
