Jordan Kennedy

JORDAN TODD KENNEDY, MBA, BSN, RN 99/89 Aqua Divina, Ramkhamhaeng 94 Saphan Sung, Bangkok, Thailand E-mail:-Cellular: USA:- Cellular: Thailand: - Website: jordankennedyconsulting.com SUMMARY I’ve been in the healthcare and pharma industry for over 10+ years, and I specialize in business operations, change management, business development and sales process optimization. By combining my very results-driven personality with my excellent people skills I’m able to help my employer achieve not only their revenue targets, but also create an employee-first environment where people love to come into work every day. Skills include: process re-engineer, remote team management, human resources, proposal creation, marketing, contract development, CRM implementation/rollout, employee retention, negotiation, and advanced Excel and Google data analysis. WORK EXPERIENCE Regional Operations Manager (APAC), Axios International Consultants (April 2020-current) ▪ Responsible for increasing revenue year on year by 25% ▪ Led and coached 20 employees across 7 countries (Thailand, India, Philippines, Vietnam, Indonesia, Malaysia, Singapore) to achieve yearly revenue goals of $1.5 million. o Currently working with six of the Top 20 global pharma companies ▪ Full responsibility of P&L and obtaining new business through new customer acquisition, and upselling current customers ▪ Met with clients on a monthly or quarterly basis to discuss opportunities for improvement and workflow changes ▪ Recruited and hired employees in all countries to maintain adequate staffing levels and ensure productivity metrics are being met ▪ Report to the Senior Director of the company based in the UAE Head of Strategy and Planning, The Cabin Addiction Services Group (July 2019-March 2020) ▪ Improved overall performance of company by 25% through process re-engineering and implementation of Lean principles company-wide ▪ Managed an annual operating budget of $10M ▪ Created and rolled out company SOP library and testing system ▪ Responsible for creating and presenting investor pitch decks ▪ Managed a high performing team and reported directly to the chairman of the company to promote business excellence and instigate organizational change company-wide Sales Operations Manager, The Cabin Addiction Services Group ( January 2019-June 2019) ▪ Increased department conversion rate from 11% to 16% within six months ▪ Had a personal average conversion rate of 20% ▪ Created automated KPI reporting and dashboards in Excel for the entire business based off of multiple business databases. ▪ Implemented operational processes and systems including CRM (NoCRM & Infusionsoft), Active Demand, and online chat. ▪ Created team KPIs, as well as policies and procedures around CRM use, lead follow-up, etc. ▪ Reported directly to CEO Business Development Manager, The Cabin Addiction Services Group ( April 2018-January 2019) ▪ Increased overall B2B referrals by 30% year on year. ▪ Increase referrals per partner by 70% ▪ Created yearly business strategy to increase business partners on a global level. ▪ Collaborated with counterparts in programme areas to ensure world-class client care. ▪ Ensured effective and efficient communication channels between referring partners and onsite clinical teams. ▪ Assisted clinical team in creating reports and policies to reduce errors in reporting procedures. Founder, Galanta Solar -) ▪ Contracted with solar companies within the United States to generate leads for them through telemarketing. ▪ Trained, managed, and motivated a team of high-performing telemarketers located around the globe. ▪ Had contracts with multiple companies throughout the United States to provide them prequalified solar leads. ▪ Business was profitable, but then failed after the US Government halted solar subsidies. Paramedic, Greater Amsterdam Volunteer Ambulance Co. (Mar. 2010-May 2014), Amsterdam, NY ▪ Ongoing training resulted in certifications for Specialty Care Transport and Medication Facilitated Intubation EDUCATION M.B.A from Western Governors University (September, 2019) ▪ Received Performance Award for achieving top-ten percentile ranking in Capstone Business Simulation. B.S.N in Nursing from Capella University (November 2018) ▪ 4.0 GPA A.A.S in Nursing from Fulton Montgomery Community College (May 2014) ▪ Graduated with Honors ▪ Phi Theta Kappa member which requires a minimum 3.7 GPA Paramedic from State University of New York, Cobleskill, NY (Aug. 2010) ▪ Earned a 3.7 GPA (out of 4.0) Kennedy School of Excellence, Amsterdam, NY (Aug. 2008) ▪ Earned a 3.93 GPA (out of 4.0) PERSONAL ▪ In excellent health and married with five children ▪ Have a solid background in computer and networking skills (both Mac and PC) ▪ Enjoy all sports, especially rock climbing, bull riding, and doing triathlons