JORDAN JENSEN- Monadale Trl Round Rock, TX 78664
ABOUT ME
Communications professional and human enthusiast. I have an extensive background in customer service,
management, and delegation. Through years of facilitating local communities with a unique personable
experience, I aspire to continue making those around me feel a true sense of belonging.
EMPLOYMENT
Cellular Sales Verizon
Sales (May ‘2020 - Present)
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Sell Verizon service plans and devices to customers
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Maintain store inventory and daily purchasing/receiving tasks
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Complete customer service inquiries in-store and facilitate account audits
Bulldog Security Service/ADT
Relocation Manager (December ‘19 - March ‘2020)
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Assess residence of new homeowner to diagnose the highest quality home security for their needs
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Sell product and facilitate needs beyond expectation
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Maintain communication and provide superior customer service with present and future customers
throughout their Bulldog experience
Hilton Austin/Hilton Worldwide
Executive Lounge Supervisor (July ‘19 - December ‘19)
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Created and instilled checklist of daily duties for operations
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Ordered and purchased product offered in lounge
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Ensured each guest had a memorable experience that exceeded expectations from the moment
they walked in the door
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Recognized for amount of personal mentions on TripAdvisor from past guests
The Musicians Woodshed
Drum Instructor (September ‘18 - Present)
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Teach private lessons that cater to individual students and prepare them for live performing and
studio recording sessions
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Host masterclasses and clinics to display different methods of playing and performance
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Complete web training for Zoom lessons and web-based education
JW Marriott Austin/WLS
Front Office Supervisor (April ’18 –July ‘19)
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Maintain communication between front office and outside departments
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Oversee Concierge, Front Desk, At Your Service, Bell Staff, and Valet in guerilla hospitality
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Introduce and unroll Executive Lounge 2.0
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Provide the highest quality check in experience for each and every guest
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Implement new training program for interns and lounge attendants
Clearwater Beach Marriott Suites Sand Key/WHG
Guest Service Representative (February ’17 – April ’18)
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Facilitate each guest’s needs and make sure to keep a proper work flow amongst the hotel.
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Communicate guest requests, overseeing concierge, bell staff and valet, checking guests in and
out of the hotel, and balancing accounts are some of the necessary parts to each day.
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Team building, as well as driving hotel sales and customer satisfaction, contribute to making a
brilliant guest experience.
Starbucks Coffee
Barista (August ’10 – February ‘17)
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Provide a customer experience to the highest caliber
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Micromanage a small staff towards each daily satisfaction goal
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Maintain a proper working order for the establishment
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By November 2016, I was recognized by the nine stores in Pinellas County FL, four in Lee
County FL, and two in Dallas, TX (2014).
EDUCATION
Bachelor of Arts (2008 – 2012) Florida Gulf Coast University
At FGCU, I received my Bachelor of Arts in Communication Studies with a minor in Philosophy. As I was
working to receive my degree, I worked two jobs and completed an internship with a full class load each
semester. My electives included extensive Music Theory classes and performance based courses.
