Jordan Fawayan

Jordan Fawayan Professional Summary Detail-oriented and proactive Logistics and Operations Specialist with 10+ years of experience in shipping coordination, process management, and real-time operational support. Proven track record in Maersk and freelance projects, managing live operations, resolving escalations, and optimizing shipment workflows. Strong analytical skills, cross-team communication, and leadership experience as OIC for Asia Pacific operations. Core Skills  Logistics & Vessel Coordination  Live Operations & Real-Time Monitoring  Process Optimization & Quality Assurance  Client & Vendor Communication  Shipment Scheduling & Documentation  Performance Management & Team Leadership  Customer Care & Conflict Resolution Tools MS Office 365, Salesforce, QuickBooks Online, Google Workspace, Canva, Mail Chimp, Microsoft Exell, ChatGPT Professional Experience Freelancer | Onespace.com April 2017 – July 2025 • Provide contract work across industries such as fashion, research, data, and quality assurance, adapting to varied client needs. • Conduct research and data validation to deliver insights and support analytics and marketing projects. • Perform quality checks on online content and datasets to ensure accuracy and compliance. • Support AI and machine learning projects through data labeling and organization. • Optimize web content and user experience through testing and feedback. OIC / Shipping Specialist – APA Central Vessel Recon Maersk Global Centres Philippines | Jan 2015 – Mar 2017 • Led the Asia Pacific Vessel Recon team, overseeing day-to-day operations, attendance, and productivity. • Coordinated real-time shipment tracking and exception handling to ensure timely vessel reconciliation. • Managed operational escalations, coordinated with front office and cross-regional teams, and improved workflow efficiency. • Proposed and implemented process standardization projects to streamline shipping documentation and reporting. Senior Process Associate Maersk Global Centres Philippines | Feb 2012 – Jan 2015 • Focal point for Vietnam vessel reconciliation, handling end-to-end export process coordination for Qui Nhon and Da Nang ports. • Processed bookings, amendments, and customer notifications, ensuring accuracy and timeliness. • Calculated demurrage/detention charges, updated shipment systems, and maintained communication with stakeholders. • Supported cross-training and migration of new logistics tasks to enhance operational coverage. General Reservations Agent Hawaiian Airlines – Sitel Philippines | Jul 2007 – Apr 2010 • Handled high-volume customer inquiries and reservations for domestic and international flights. • Provided real-time assistance with flight rescheduling, ticketing, and frequent flier accounts. • Delivered excellent customer service while managing complex, live system transactions. Leadership & Volunteer Work Music Department Head KKM-LSFI Manila |2012 – Oct 2024 • Led and managed the music ministry, coordinated events, conducted training, and coached team members. • Developed leadership, scheduling, and communication skills applicable to team and operations management. Education BS Industrial Technology – Major in Electronics BETI College of Technology, Baguio City (2005)Additional Qualifications • Campus Journalist (Associate & Managing Editor – College Years) • Strong English communication and writing skills