Jordan Daigle

Jordan Daigle 2207 Canterbury St Austin, TX 78702 M--Linkedin: https:// www.linkedin.com/in/jordandaigle-1204b877/ Experience (CS) Success Director, Cortex – Jan 2018 - Feb 2019 (Remote Position) ‣ ‣ ‣ ‣ ‣ ‣ ‣ ‣ ‣ Manager of Customer Success department of an early SaaS stage startup. High ambiguity position. Created, implemented, and optimized short and long term market strategies for small to enterprise level customers. Engaged with customers at every stage of post-sale relationship ie implementation, on-boarding, training, increased adoption, and renewal. Delivered key market research and data products to customers through the use of Cortex machine learning. Provided timely support and maintained ticket health with slack-zapier integrations and Hubspot ticketing Worked with customers and products to derive feedback and create product roadmaps accordingly. Collaborate internally with engineering to develop product UI/UX. Work cross-functionally with all teams to determine customer and product direction. Created all Help Center documentation. Account Exec, PostUp – Nov 2016 - Jan 2018 ‣ ‣ ‣ ‣ Lead stages of client relationship (on-boarding, campaign launch, etc.) for mid to high profile clients such as Fast Company, ESPN, Dun&Bradstreet, and uShip for PostUp SaaS software Set and managed key client KPIs, best practices, and processes. Strengthened client relationships and selectively up-sold to increase retention and growth. Worked cross-functionally with development, campaign management, design, and other internal teams to ensure project efficiency and improve project quality. Associate Project Manager, BE-CI – Dec 2015 - May 2016 ‣ Acted as lead point of contact, accelerating project timelines and managing client expectations. Gave in-depth analysis of product plans and provided highly-specialized consultation of building design. Generated project reports for all personal inspections of projects. ‣ Interfaced with project managers, construction developers, engineers, and architects on a regular ‣ ‣ basis. Education Trinity University, San Antonio, TX – Communications, 2015 Familiar Softwares Hubspot, Capterra, G2 Crowd,G-Suite, Slack, SalesForce, Zapier, Zoom, Calendly, Adobe Creative Suite, InVision, Pendo. Worked with all social channels - Instagram, Facebook, Pinterest, Twitter.