Jonyce Ruiz

Jonyce M. Ruiz Director of Learning & Development Crystal Lake, IL | - |-| linkedin.com/in/jonyceruiz/ Director-level Learning Strategist with 10+ years driving enterprise-wide learning strategies aligned with business transformation goals. Proven success designing innovative, blended programs across the employee lifecycle, from onboarding to executive leadership; while integrating human-centered design, DEI principles, and AI-powered tools. Skilled at partnering with senior leaders to drive talent development and employee engagement in fast-paced, global environments. Summary of Qualifications ▪ ▪ ▪ ▪ ▪ Director-level Learning & Development leader with 10+ years of experience designing enterprise-wide learning strategies, building leadership capabilities, and aligning programs to evolving business goals. Proven ability to lead cross-functional teams and external partners to deliver high-impact, blended learning programs that drive behavior change and enhance employee engagement. Skilled in program evaluation and continuous improvement, using data and learner feedback to optimize training effectiveness and demonstrate ROI. Adept at navigating complex stakeholder environments, influencing senior leaders, and integrating learning into broader talent strategies. Technologically fluent, with hands-on experience leveraging LMS platforms, AI-enabled tools, and digital learning ecosystems to scale development across global organizations. Core Strengths Enterprise Learning Strategy ▪ Integrated Training Solutions ▪ Cross-Functional Team Leadership ▪ Thought Leadership Instructional Design & Development ▪ Virtual and In-person Facilitation ▪ Global Stakeholder Engagement ▪ Change Management Resource Allocation ▪ Vendor & Partner Relationship Management ▪ Continuous Improvement ▪ Human Centered Design Tools & Technologies Microsoft Office 365| Microsoft CoPilot | ChatGPT | Skillsoft/Percipio Admin | Articulate 360 | Camtasia | Synthesia Workday Learning | SumTotal | ServiceNow | Microsoft SharePoint | LinkedIn Learning Admin | Pluralsight Admin Professional Experience LEARNING BUSINESS PARTNER / PORTFOLIO LEAD – ADVISORY & GO-TO-MARKET TEAMS ▪ Avanade ▪ 2023 – 2025 Designed and implemented a structured learning strategy aligning 700+ consultants across four global business practices with larger strategic objectives, enhancing learning impact and improving employee engagement through targeted learning paths, industry-relevant resources, and experiential learning opportunities. ▪ ▪ ▪ ▪ ▪ Designed and delivered a virtual five-week, cohort-based blended learning program that significantly improved employees’ confidence and capability in executive client conversations. Combined experiential training, simulations, mock client engagements, and executive coaching. Led strategic stakeholder discussions to assess learning gaps and co-create training strategies aligned with firm-wide goals. Established robust, self-service learning platforms centralizing foundational courses, advanced learning modules, and custom training content, improving understanding of key partner Microsoft’s business models and solutions – strengthened the firm’s positioning across industries and significantly improved client results through informed, effective consulting engagements. Mentored junior learning partners and instructional designers to build scalable global programs. Led a cross-functional team of facilitators and content developers to deliver firmwide training initiatives. Measured program success using post-session metrics and learner impact surveys Jonyce M. Ruiz - |-| pg 2 LEARNING BUSINESS PARTNER – PROFESSIONAL SKILLS ▪ Avanade ▪ 2019 – 2023 Identified and prioritized opportunities for expansion across the firm’s non-technical training programs and curriculum, leading the development of scalable, immersive training models to improve adoption across diverse, global audiences. ▪ ▪ ▪ ▪ Rapidly adapted program delivery during COVID-19, pivoting to fully virtual learning models without disruption to timelines or engagement goals. Expanded the reach and impact of the firm’s learning strategy by facilitating global train-the-trainer sessions, increasing program scale by more than 200%. Spearheaded the launch of the Project Readiness Training intensive program, rolling out 10 pilot sessions across North America centered on consulting excellence and delivery fundamentals – program was adopted as best practice on a global scale, expanding into the EU to significantly increase delivery efficiency while minimizing operational spend. Owned the strategic planning and delivery of Avanade’s design thinking curriculum, creating a custom learning journey and accelerating learning schedules to drive the development of more than 1,400 employees. Monitored budget and spending regarding vendors, tracking any variants for operations team. Guided the submission process for Training Magazine’s Top 125 awards in 2020, securing the firm’s first Industry Best Practice Award and its highest ever ranking in the publication at #21 – 45 places higher than the previous year. PROJECT MANAGER – LEADERSHIP DEVELOPMENT ▪ Avanade ▪ 2015 – 2019 Drove the design, development, and implementation of high-impact training and development programs, leveraging data-driven insights to ensure alignment with evolving organizational needs. ▪ ▪ ▪ Guided the implementation of a new company-wide competency model from inception to post-launch, influencing course design while devising standard practices for assessment. Designed and launched the three-day High-Potential program hosted at the IESE School of Business in Barcelona, Spain, leading logistical planning and post-event engagement to inform initiatives aimed at executive-level leadership. Developed a new training method using microlearning, collaborated with various stakeholders to create content for business initiatives, and co-authored an article in CLO magazine about its benefits. RESOURCE OPERATIONS LEAD ▪ Avanade ▪ 2012 – 2015 Maximized operational efficiency and team productivity using performance insights across multiple service lines, partnering with human resource teams to align staffing, training, and scheduling plans with larger business goals. BUSINESS ANALYSIS MANAGER (External Client/Customer Facing) ▪ Avanade ▪ 2007 – 2012 Created documentation and data mapping processes used across several systems, managing the performance and day-to-day of up to 25 analysts across multiple workstreams and locations to successfully deploy projects across public-facing web platforms. SENIOR CONSULTANT – SOFTWARE QUALITY ENGINEERING (External Client/Customer Facing) ▪ Accenture ▪ 2004 – 2007 Strengthened relationships with Fortune 500 companies across the US as a key technical resource, coordinating the test preparation and execution for large-scale system implementation and integration projects. Previous quality engineering, software development, and testing experience is available upon request. Education Bachelor of Arts, Social Work | Washburn University Professional Development Azure AI Fundamentals | Microsoft Designing Learning Certification | ATD Strategic HR Advisor | Josh Bersin Academy Microsoft 365 Fundamentals | Microsoft Certified Human-Centered Design Practitioner | LUMA Microsoft Power Platform Fundamentals | Microsoft