Jonny Innocent

Sales Agent

NEXREP Marketplace (Remote)

December 2021- September 2024

ü I get Skilled in resolving complex customer inquiries and offering multilingual support in English, Spanish. Experienced interpreter with a strong focus on empathy, communication, and customer satisfaction, seeking a role where I can enhance the customer experience through exceptional service and language support.

Skills

• Excellent communication and interpersonal skills

• High-level problem-solving abilities

• Experience with CRM systems (Salesforce, Zendesk)

• Proficient in call handling and data entry

• Conflict resolution and de-escalation

• Adaptable to fast-paced, remote work environments

• Time management and multitasking

• Technical troubleshooting and support

• Strong sales and upselling abilities