JONNA M. ELVINIA
#- -Blk 1 Lot 35 Uranus st. south plains 2, Sto Tomas, Binan, Laguna
Job Experience
SYNCHRONY FINANCIAL GLOBAL SERVICES
14TH Flr. Vector II Bldg
North Gate Cyber Zone
Alabang Muntinlupa
Engagement Expert
February 2016 – Present
-Handles inbound calls for retail credit cards in the US
-Responsible for all customer service concern and billing issues
-Responsible for retention of accounts and disputes
ASIA PREMIER ONE SOURCE
12TH Flr. The Peak Tower
107 L. P. Leviste St. Salcedo Village
Makati City
Senior Call Center Associate
January 2015 – Present
-Handles inbound calls for business to business account
-Responsible for all customer service concerns and technical issues
-Responsible for statement reconciliation and disputes
-Responsible for funding inquiries
HARTE HANKS PHILIPPINES
5TH Flr. Market Market Mall
Taguig, Philippines
Technical Support Representative
October 2013 – June 2014
-Handles inbound calls for US for post and pre sales for manufactured phones and accessories.
Troubleshoots phone and accessory issues.
Handle chat concerns for internationally for post and pre sales for manufacture phone and accessories.
Troubleshoot phone and accessories issues thru chat.
FIRST SOURCE SOLUTIONS LTD.
6TH Flr. First Source Bldg., Plaza D
North Gate Cyberzone
Filinvest, Alabang, Muntinlupa City
Financial Advisor
March 2013 – November 2013
-Handles inbound calls for UK Business and Corporate accounts.
Responsible for payments and transactions, Balance transfers.
Provides Information for general inquiries.
SYKES ASIA INC
34TH floor Burgundy Tower
Sen. Gil Puyat Ave.,Makati City
Financial Account Assistant
June 2011-February 2012
-Handles inbound calls for US credit Card Account.Provides Terms,Status,Payments,Balance Transfers,and files for Credit Bureau Disputes.
TELETECH HOLDINGS
Level II Robinson’s Bldg
Sta. Rosa Laguna
Customer Service Associate
November 2008-November 2010
-Handles inbound calls for an Australian Telecom for prepaid customers. Provides information, details,assist in troubleshooting mobile handset and internet modem and other details for prepaid accounts.
APAC PHILS
Northgate Cyber Zone, Alabang Filinvest
Muntinlupa City
Pharmacy service Representative
February 2008-July 2008
-Handles inbound calls for Pharmacy drug dispensing.Provides information,details of the medicine and limitations for drug dispensing
PNI-KMPG INC
34th floor Ruffles Bldg
Emerald Ave.,Ortigas Pasig City
Call Center Associate
February 2006-September 2006
-Handles inbound calls for Customer Service Dept for GRANTS,provides information and service on how to apply for GRANTS which the US Government provides.
THE PET PANTRY
6th floor Hanston Bldg
Emerald ave., Ortigas Pasig City
Call Center Sales Associate
May 2004-March 2005
-Handled inbound calls for customer service dept providing information and service for PET PANTRY (name of the product) for the benefit of the customers pet as well a giving them free pet products.
KENTUCKY FRIED CHICKEN PHILS
Business Dev’t Department
Ramcar Bldg., Roces ave.,
Cubao, Quezon City
Researcher
August 2001-July 2002
-Researchs new information for new location and sites for new location and sites for new KFC branch. Surveys customer satisfaction.
DEMO POWER PHILS
Bagumbayan Libis
Quezon City
PROMODIZER
March 2000-October 20000
-Handles sales and inventories. Give outs new sample products.
KENTUCKY FRIED CHICKEN PHILS
Greenhills, Edsa Branch
SERVICE CREW
April 1999-October 1999
-Assist in dining, dishwashing, preparing foods.
EDUCATIONAL BACKGROUND
Saint Agustine College ( AMA System Colleges)
Recto, Morayta Manila
Caregiver (special course)
June 2005 – Dec 2005
Polytechnic University of the Philippines
Mass Communication Bldg
Anonas St. Sta. Mesa Manila
Mass Communcation
Bachelor in Journalism-
(undergraduate)
Guzman College of Science & technology
509 Z. P. De Guzman St.
Quiapo, Manila
HighSchool-
Legarda Elementary School
J. Fajardo St.
Lealtad Manila
Elementary-
TRAININGS
RMN NEWS MANILA
Ugong Pasig
News Reporter/Researcher-
Western Police District
UN Ave.,Manila
Police Beat Reporter-
Red Cross Manila (main headquarters)
Gen. Luna cor Victoria St.,
Intramuros Manila
Basic Life Support
Dec 2005
Red Cross Manila (main headquarters)
Gen. Luna cor Victoria St.,
Intramuros Manila
First Aid Training
Dec 2005
ORGANIZATIONS AFFILIATED
Union of Journalist of the Philippines
PUP chapter
College Editors Guild of the Philippines
Gen. Secretariat Committee
Red Cross Philippines
First Aider
PERSONAL DATA
Birthday : April 12, 1983
Birthplace : Manila
Sex: Female
Civil Status: Single
CHARACTER REFERENCE
Available upon Request.
I hereby acknowledge that all information provided above are true and correct.
Jonna M. Elvinia