Jonna Elvinia

JONNA M. ELVINIA #- -Blk 1 Lot 35 Uranus st. south plains 2, Sto Tomas, Binan, Laguna Job Experience SYNCHRONY FINANCIAL GLOBAL SERVICES 14TH Flr. Vector II Bldg North Gate Cyber Zone Alabang Muntinlupa Engagement Expert February 2016 – Present -Handles inbound calls for retail credit cards in the US -Responsible for all customer service concern and billing issues -Responsible for retention of accounts and disputes ASIA PREMIER ONE SOURCE 12TH Flr. The Peak Tower 107 L. P. Leviste St. Salcedo Village Makati City Senior Call Center Associate January 2015 – Present -Handles inbound calls for business to business account -Responsible for all customer service concerns and technical issues -Responsible for statement reconciliation and disputes -Responsible for funding inquiries HARTE HANKS PHILIPPINES 5TH Flr. Market Market Mall Taguig, Philippines Technical Support Representative October 2013 – June 2014 -Handles inbound calls for US for post and pre sales for manufactured phones and accessories. Troubleshoots phone and accessory issues. Handle chat concerns for internationally for post and pre sales for manufacture phone and accessories. Troubleshoot phone and accessories issues thru chat. FIRST SOURCE SOLUTIONS LTD. 6TH Flr. First Source Bldg., Plaza D North Gate Cyberzone Filinvest, Alabang, Muntinlupa City Financial Advisor March 2013 – November 2013 -Handles inbound calls for UK Business and Corporate accounts. Responsible for payments and transactions, Balance transfers. Provides Information for general inquiries. SYKES ASIA INC 34TH floor Burgundy Tower Sen. Gil Puyat Ave.,Makati City Financial Account Assistant June 2011-February 2012 -Handles inbound calls for US credit Card Account.Provides Terms,Status,Payments,Balance Transfers,and files for Credit Bureau Disputes. TELETECH HOLDINGS Level II Robinson’s Bldg Sta. Rosa Laguna Customer Service Associate November 2008-November 2010 -Handles inbound calls for an Australian Telecom for prepaid customers. Provides information, details,assist in troubleshooting mobile handset and internet modem and other details for prepaid accounts. APAC PHILS Northgate Cyber Zone, Alabang Filinvest Muntinlupa City Pharmacy service Representative February 2008-July 2008 -Handles inbound calls for Pharmacy drug dispensing.Provides information,details of the medicine and limitations for drug dispensing PNI-KMPG INC 34th floor Ruffles Bldg Emerald Ave.,Ortigas Pasig City Call Center Associate February 2006-September 2006 -Handles inbound calls for Customer Service Dept for GRANTS,provides information and service on how to apply for GRANTS which the US Government provides. THE PET PANTRY 6th floor Hanston Bldg Emerald ave., Ortigas Pasig City Call Center Sales Associate May 2004-March 2005 -Handled inbound calls for customer service dept providing information and service for PET PANTRY (name of the product) for the benefit of the customers pet as well a giving them free pet products. KENTUCKY FRIED CHICKEN PHILS Business Dev’t Department Ramcar Bldg., Roces ave., Cubao, Quezon City Researcher August 2001-July 2002 -Researchs new information for new location and sites for new location and sites for new KFC branch. Surveys customer satisfaction. DEMO POWER PHILS Bagumbayan Libis Quezon City PROMODIZER March 2000-October 20000 -Handles sales and inventories. Give outs new sample products. KENTUCKY FRIED CHICKEN PHILS Greenhills, Edsa Branch SERVICE CREW April 1999-October 1999 -Assist in dining, dishwashing, preparing foods. EDUCATIONAL BACKGROUND Saint Agustine College ( AMA System Colleges) Recto, Morayta Manila Caregiver (special course) June 2005 – Dec 2005 Polytechnic University of the Philippines Mass Communication Bldg Anonas St. Sta. Mesa Manila Mass Communcation Bachelor in Journalism- (undergraduate) Guzman College of Science & technology 509 Z. P. De Guzman St. Quiapo, Manila HighSchool- Legarda Elementary School J. Fajardo St. Lealtad Manila Elementary- TRAININGS RMN NEWS MANILA Ugong Pasig News Reporter/Researcher- Western Police District UN Ave.,Manila Police Beat Reporter- Red Cross Manila (main headquarters) Gen. Luna cor Victoria St., Intramuros Manila Basic Life Support Dec 2005 Red Cross Manila (main headquarters) Gen. Luna cor Victoria St., Intramuros Manila First Aid Training Dec 2005 ORGANIZATIONS AFFILIATED Union of Journalist of the Philippines PUP chapter College Editors Guild of the Philippines Gen. Secretariat Committee Red Cross Philippines First Aider PERSONAL DATA Birthday : April 12, 1983 Birthplace : Manila Sex: Female Civil Status: Single CHARACTER REFERENCE Available upon Request. I hereby acknowledge that all information provided above are true and correct. Jonna M. Elvinia