Jonmar Mari
-|- | Tagbilaran City, Bohol, Philippines |
linkedin.com/in/jonmar-mari-6a322a144
EDUCATION
HOLY NAME UNIVERSITY | BS INFORMATION TECHNOLOGY
Tagbilaran City, Bohol | June 2009 - October
2014
WORK EXPERIENCE
24/7 CUSTOMER PHILIPPINES INC | CUSTOMER SERVICE REP Cebu City, Cebu | March 2015 – July 2017
• Provided primary customer support to internal and external customers in fast-paced environment.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
needs and resolving concerns.
• Educated customers on promotions to enhance sales.
• Assisted customers through chat.
ACCENTURE | REMOTE DESKTOP SUPPORT
Cebu City, Cebu | July 2017 – September 2018
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Created help desk tickets, troubleshot and resolved desktop issues.
Determined hardware and network system issues using effective troubleshooting techniques.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac
systems.
• Created support documentation that empowered and enabled user community to extend skills, leverage
system features and find resolutions to questions without intervention from support team.
CONTACT SOLUTIONS | CUSTOMER SUPPORT REPRESENTATIVE
Cebu City, Cebu | March 2019 –
September 2020
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming
company changes.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Responded to customer requests for products, services and company information.
SKILLS
WEB DEVELOPING
PROGRAMMING LANGUAGES
TROUBLESHOOTING
WordPress, Joomla, PHP, HTML, Shopify
Java, Visual Basic, Phyton, C++
Software, Hardware, Network
