Joneth Q. Avendula

Joneth Q. Avendula PH5 B15 Lot 19 Executive Mabuhay City Mamatid Cabuyao Laguna 4025 - - I have over 10 years’ experience of combined B2C and B2B sales. I am a team player with excellent communication skills, high quality of work, driven and highly self-motivated. I can also demonstrate strong negotiating skills and business acumen and able to work independently. Experience Oct 2018 – FEB 2021 Google Ads Campaign Specialist / Teletech Philippines I provide support to self-signed up advertisers by reviewing the campaign they have created and optimizing it. I do this by first checking the website and the ads that was created and by conducting a needs analysis to gain better insights about the business. I also help create a strategy for the campaigns that were created based on their business advertising goals. I help create/launch new campaigns and create different types of ad groups and ads such as search, display and/or video ads meeting the advertiser’s business needs and following Google Best Practices in terms of creating an ad. Also, I review advertiser’s website and recommend ideas that can help improve customers experience when they go to website. April 2016 – Dec 2017 Customer Experience and Sales Representative / Telco Services Australia Was responsible for offering different plans to Existing and New Customers by following an effective need-based selling approach and asking discovery and lifestyle questions as well giving detailed presentation, closing the sale and reading Terms and Condition with a quality call. We also need to ensure that all quality qualifications are followed during the sale and make follow up calls if necessary as well as resolving customer billing, technical issues before selling the product. April 2012 – April 2016 Product Trainer / Chronos Strategies I was a product and sales trainer for new hire employees and I also acted as their team leader up until transition bay. I helped develop training modules for new and old accounts and closely worked with the CEO and/or COO of the company to improve the training process. I was responsible for mentoring new salespeople, designing individual and team training courses and preparing educational material. I also helped in identifying individual and team training needs. I acted as a consultant to salespeople and provided them with helpful advice on coping with job-related challenges and different sales techniques. Oct 2011 – April 2012 Outbound Sales Representative / Acquire Asia Pacific I was doing outbound cold calling to new and existing DODO customers and offering them different plans such as mobile, homophone and internet plans. The goal is to win them over to Dodo or keep them by adding more product services to their existing plans and at the same time ensuring that the plan/package they have fits their needs. march 2009 – oct 2011 Telephone Banker / JP Morgan Chase & CO. I was an Inbound customer service representative handling inquiries and concerns regarding customers personal checking and/or savings accounts eliminating their need to travel to the bank. I was also handling disputes, account transfers, fraud related concerns and other ongoing financial needs. I also try to make sure that I am providing products that meets their needs and giving exceptional customer experience. Oct 2007 – march 2009 Outbound Collections Specialist / Convergys I was handling credit card accounts that are overdue for more than 91days. My job is to review of open/outstanding accounts for collection efforts. I make outbound collection calls in a professional manner while keeping and improving customer relationship. I try to collect customer payments in accordance with payment due dates and identify issues attributing to account delinquency and provide them payment options or settlement for them to be able to pay off their debt. Skills B2B and B2C sales Digital Marketing Team player Training and Management Google Ads Campaign Management Customer Service Decision Making Adaptability Time-management Certifications Google Ads Certified Facebook Social Media Marketing Professional Certificate Education may 2004 Bachelor of Science in Business Administration / Arellano University – Jose Abad Santos Campus Pasay City