Joneseph Calibara

PERSONAL JONESEPH CALIBARA Name Joneseph Calibara Reading books on personal development, leadership, and business strategies. Address Cabacanan Rizal Alimodian Iloilo 5028 Alimodian Exploring the latest trends in business and marketing to stay informed and inspired. Engaging in discussions about innovative marketing techniques and business growth strategies. Phone number- Email-Date of birth- WORK EXPERIENCE Dec 2022 - Jul 2024 Place of birth Cabacanan Rizal Alimodian Iloilo Customer Service Representative Transcom, Manduriao Iloilo City Managed and resolved customer billing inquiries and disputes with a focus on accuracy and customer satisfaction. Gender Male Nationality Filipino Retained customers by providing solutions tailored to their needs, effectively reducing churn and increasing loyalty. Marital status Single Analyzed account data to identify potential retention opportunities and proactively reached out to at-risk customers. Collaborated with cross-functional teams to improve billing processes and enhance overall customer experience. Consistently met or exceeded performance targets in billing accuracy, customer retention, and satisfaction metrics. Sep 2024 - Jul 2024 Sep 2024 - Jul 2024 Sep 2024 - Jul 2024 Feb 2022 - Dec 2022 Customer Service Representative Leadgen, San Rafael Manduriao Iloilo City Conducted targeted lead generation campaigns to identify potential customers for retail products and services. Utilized various marketing channels, including email, social media, and phone outreach, to engage prospects and generate qualified leads. Collaborated with the sales team to ensure smooth handoff of leads and alignment with sales goals. Analyzed market trends and customer behavior to optimize lead generation strategies and improve conversion rates. Managed and updated lead databases, ensuring accurate tracking and reporting of lead generation activities. Consistently met or exceeded lead generation targets, contributing to increased sales and revenue for the retail account. EDUCATION AND QUALIFICATIONS Jun 2015 - Jun 2021 TVL COOKERY Adriano Cabardo National High School, Alimodian Iloilo REFERENCES Transcom Elmarc Salaveria-- Adriano Cabardo Romeo Andea Jr. National High School--Carelon Brayan Jay Amualla-- SKILLS Social Media Marketing