Jonesa Camposano

Curriculum Vitae JONESA CAMPOSANO GENERAL VIRTUAL ASSISTANT E-COMMERCE VIRTUAL ASSISTANT AMAZON PRODUCT RESEARCH CUSTOMER SUPPORT SPECIALIST Efficiently Empowering Your Online Success. Providing comprehensive support to help you achieve your business goals. I'm your one-stop solution for all your virtual assistance needs. My goal is to help my clients reach their goals by giving them reliable and effective virtual help. My training has given me the ability I need to do a wide range of tasks, such as managing emails, social media, and administrative tasks. I'm eager to learn from my clients and grow with them, and I'm committed to giving them service that goes above and beyond what they expect. I want to help my clients do well in the world of online retail, which is very competitive. My training has given me the skills I need to do things like list products, fill orders, and help customers. I'm familiar with different e-commerce platforms like Amazon, and I'm ready to use my knowledge to help my clients streamline their operations and boost their sales. I want to help my clients stand out in the crowded Amazon marketplace. My skills and expertise have given me a solid foundation in product research and customer service. I'm skilled in using various tools and software to conduct in-depth product analysis and identify profitable niches. I'm also experienced in handling customer inquiries and complaints with professionalism and empathy. My goal is to help my clients achieve their Amazon sales targets and build a strong brand reputation. CONTACT - https://www.facebook.com/apple.deli.9 - https://www.onlinejobs.ph/jobseekers/info/435293 - https://www.upwork.com/freelancers/~01e68d0d390ca5ae9d live:jcamposano006 https://www.linkedin.com/in/jonesa-camposano-/ JONESA CAMPOSANO - |- Efficiently Empowering Your Online Success. Providing comprehensive support to help you achieve your business goals. I'm your one-stop solution for all your virtual assistance needs. EXPERIENCE Customer Service Representative Everise | Health care advocate | Centerwell Pharmacy July 2022- January 2023 Everise is a global experience company that provides customer service, technical support, and digital transformation solutions to businesses across various industries. With a team of over 12,000 professionals worldwide, Everise is committed to delivering exceptional customer experiences that drive business growth and success. Leveraging cutting-edge technology and innovative approaches, Everise empowers its clients to transform their operations and achieve their goals. My primary responsibilities as a Customer Service Representative include: Providing exceptional customer service to clients, with a focus on the healthcare industry. I serve as a liaison between the client and their customers, advocating for the best possible outcomes while maintaining a high level of professionalism and customer satisfaction. Answering customer inquiries via phone, email, and chat, as well as providing accurate and timely information about healthcare plans and services. I am also able to handle difficult or complex customer issues, utilizing problem-solving skills and sound judgment to resolve issues effectively and efficiently. Ensuring that customers have access to the care and services they need, navigating the often complex healthcare system to help them make informed decisions. I have a deep understanding of healthcare regulations and policies, as well as a working knowledge of medical terminology and procedures. Managing customer accounts, documenting customer interactions, and working with other departments to ensure a seamless customer experience. I work independently and as part of a team, demonstrating excellent communication skills and a strong customer service orientation. ResultCx | Comcast Technical Support Representative May 2021 - January 2022 ResultsCX is a global customer experience management company that provides a range of solutions and services to help businesses improve their customer engagement and satisfaction. The company has a presence in several countries, including the Philippines, where it has an office located in the Alaskaland building in Pasig City. JONESA CAMPOSANO - |- Efficiently Empowering Your Online Success. Providing comprehensive support to help you achieve your business goals. I'm your one-stop solution for all your virtual assistance needs. My main responsibilities as a Technical Support Representative include: Troubleshooting Internet Connection. I use technical expertise to troubleshoot issues related to internet connectivity. I diagnose the problem and provide customers with step-by-step instructions to resolve the issue. I am identifying and resolving issues related to network connectivity, Wi-Fi signals, and other technical issues. Setting Up Technician's Visit. If the customer's issue cannot be resolved remotely, the Technical Support Representative will schedule a technician's visit to the customer's premises to resolve the issue. I coordinate with the customer and the technician to ensure that the issue is resolved as quickly as possible. Activating Modem. I assist customers in activating their modem and ensuring that it is configured correctly to provide the best possible internet connectivity. I also help customers troubleshoot any issues related to the modem's configuration or activation. Upgrading Plan. I provide customers with information about their current plan and assist them in upgrading to a higher plan if required. I explain the features and benefits of each plan and help customers choose the best plan that suits their needs. Seller Support Specialist MAJOREL | Amazon November 2019 - April 20, 2021 Majorel is a global business process outsourcing (BPO) company that provides a range of services to clients across various industries. The company has a strong presence in the Philippines, with a facility located in Alabang, Muntinlupa City. My main responsibilities as a Seller Support Specialist include: Processing Refunds. I assist customers in processing refunds for products that are not as described or have arrived damaged. I work with sellers to ensure that refunds are processed in a timely and efficient manner. Checking Order Status: I assist customers in checking the status of their orders, providing information on shipment and delivery dates. I also work with sellers to ensure that orders are fulfilled and shipped on time. Checking Seller Inventory. I monitor seller inventory levels to ensure that sellers have sufficient stock to fulfill customer orders. I work with sellers to resolve any issues related to inventory management. Processing Seller Applications. I review and process seller applications, verifying the accuracy of information provided by the seller. I work with sellers to ensure that all necessary documentation is provided and that the seller meets the platform's requirements. Approving Seller Applications. I approve seller applications that meet the platform's requirements, allowing them to begin selling on the platform. I provide sellers with information on how to effectively sell their products on the platform. Checking Customer Products. I monitor customer product reviews and feedback to ensure that sellers are providing high-quality products and customer service. I work with sellers to address any issues related to product quality or customer service. JONESA CAMPOSANO - |- Efficiently Empowering Your Online Success. Providing comprehensive support to help you achieve your business goals. I'm your one-stop solution for all your virtual assistance needs. Customer Care Specialist SME CONCENTRIX PHL | Google Play September 2018 - September 2019 Concentrix PHL is a leading business process outsourcing (BPO) company in the Philippines, with a facility located in Uptown Mall, Bonifacio Global City (BGC), Taguig. The company is part of the Concentrix Corporation, which is a global provider of customer experience solutions and technology services. My main responsibility as a Customer Care Specialist SME include: Troubleshooting Application Issues. I assist customers in resolving issues related to applications that are not working properly. I provide guidance and technical support to customers in order to resolve their issues. Processing Refunds. I assist customers in processing refunds for items that were purchased but did not meet their expectations. I follow company policies and procedures to ensure that refunds are processed accurately and efficiently. Escalation Calls. I handle escalated calls from managers or supervisors. I assist managers in resolving complex customer issues and providing guidance and support to other customer care specialists. Assisting Nesting Agents. I provide training and support to new customer care specialists (nesting agents) to ensure that they are knowledgeable and proficient in their job responsibilities. Call Listening and Root Call Analysis. I perform call listening and root call analysis on calls with low customer satisfaction scores (DSAT calls). I identify the root cause of the issue and provide feedback to the customer care specialists on how to improve their customer interactions. Coaching and Floor Walk. I conduct coaching sessions with customer care specialists to provide feedback and guidance on their performance. I also conduct floor walks to ensure that customer care specialists are adhering to company policies and procedures. Email Support Representative SME IBEX GLOBAL PHILIPPINES | Lyft May 2017 - June 2018 IBEX Global Philippines is a business process outsourcing (BPO) company located in Paranaque City, Metro Manila. The company is a subsidiary of IBEX Holdings Limited, a global provider of customer engagement and outsourcing services. IBEX Global Philippines offers a wide range of services, including customer service, technical support, sales, and back-office support, among others. JONESA CAMPOSANO - |- Efficiently Empowering Your Online Success. Providing comprehensive support to help you achieve your business goals. I'm your one-stop solution for all your virtual assistance needs. My primary responsibilities as an Email Support Representative SME include: Escalating Cases to Safety Fraud. I review and escalate cases related to safety and fraud to the appropriate team. I investigate and determine the validity of the case before escalating it to the next level. Approving Driver's Documents. I review and approve driver documents such as vehicle registration, driver's license, and insurance. I ensure that all documents meet the company's requirements and standards. Side by Side with Agents. I work alongside other customer support agents to provide guidance and support. I answer questions and help agents resolve complex customer inquiries. Coaching and Floor Walks. I provide coaching and feedback to agents to improve their performance. I conduct floor walks to observe and evaluate the agents' interactions with customers, identify areas for improvement, and provide recommendations to enhance the customer experience. Providing Refunds and Credits. I process refunds and credits for customers who are eligible for them. I follow company policies and procedures to ensure that refunds and credits are processed accurately and efficiently. Technical Support Representative TELEPERFORMANCE | Samsung home appliances UK November 2015 - July 2016 Teleperformance Philippines is a leading provider of outsourced customer experience management services in the Philippines. It is part of Teleperformance Group, a global leader in customer experience management with operations in over 80 countries. My primary responsibilities as a Technical Support Representative include: Providing Troubleshooting Procedures. I provide troubleshooting procedures to customers who are experiencing technical issues with their home appliances. I guide customers through the necessary steps to diagnose and resolve the problem. Approving/Discussing Warranty. I discuss and approve warranty claims with customers. I explain the terms and conditions of the warranty and assist customers in filing a claim if necessary. Handling Engineer's Appointment. I schedule and handle appointments for engineers to repair or service home appliances. I coordinate with the customer and the engineer to ensure that the appointment is scheduled at a convenient time and that all necessary information is provided. Providing Product Information. I provide product information to customers who have questions about their home appliances. I explain the features and functions of the appliance and provide tips on how to use it effectively. Following up with Customers. I follow up with customers to ensure that their technical issues have been resolved satisfactorily. I ensure that the customer is satisfied with the service provided and that any additional questions or concerns are addressed. JONESA CAMPOSANO - |- Efficiently Empowering Your Online Success. Providing comprehensive support to help you achieve your business goals. I'm your one-stop solution for all your virtual assistance needs. AWARDS | PROMOTIONS Promoted to SME right after regularization | IBEX Consisted #1 agent for 3 months Promoted to SME right after regularization | Concentrix #1 SME agent for 2 months Concentrix #1 in CSAT EDUCATION Bachelor Science of Nursing Southern Philippines Institute of Science and Technology Associate Degree The birth of this institution was conceptualized by a collaborative effort of people who wanted to put up a school. After brainstorming, collating materials, working out for documentation, and braving pressures from all directions, with a very limited time due to their respective employments, they found a place to start with. Thus, the Southern Philippines Institute of Science & Technology (SPIST) located at Tia Maria Building, Aguinaldo Highway, Anabu 2A, Imus, Cavite, was born on December 4, 1999. TRAINING Amazon FBA Training 2023 E-commerce Training 2023 General Virtual Assistant 2022 Technical Support Training 2021 Seller Support 2019 Customer Support Associate 2018 Real Estate Investing Task Course 2017 Ride-Sharing App Training 2016 Samsung Home Appliance Training 2015 JONESA CAMPOSANO - |- Efficiently Empowering Your Online Success. Providing comprehensive support to help you achieve your business goals. I'm your one-stop solution for all your virtual assistance needs. SKILLS Time Management Flexibility Organizational Critical thinking Conflict Resolution Excellent Communication Skills Service and Support Strong Work Ethic Great Attention to Detail Problem Solver Complaint Resolution Proactive listening Patience Positive attitude Responsibility Empathy Friendliness Initiative to follow up Customer management Improving Customer Experience Building Customer Loyalty Leadership Skills Email Management Travel Management Project Management Calendar Management Social Media Management Customer Service Listing Optimization Inventory Management Order Processing and tracking Product review requests Bulk Product Upload Product Image Editing Technical Support Data Entry Product Listing Managing discounts & offers Amazon seller analysis and market research Keyword research and headline search ad management TOOLS JONESA CAMPOSANO - |- Efficiently Empowering Your Online Success. Providing comprehensive support to help you achieve your business goals. I'm your one-stop solution for all your virtual assistance needs.