Jonel Mar E. Dalangin

JONEL MAR EVANGELISTA DALANGIN Al Arab St. Mansoura, Doha, Qatar E-mail:-Mobile: - PROFESSIONAL SUMMARY A goal-focused customer service representative for almost 3 years who answers and resolve customer inquiry in a timely manner also a dedicated timekeeper with an excellent administrative skills. KEY SKILLS Data collection Strong communication skills Document management Active Listening Keyboard typing skills Extensive analysis Microsoft Office Time management Excellent customer relation Computer hardware installation Excellent team player Multi-tasking skills ACHIEVEMENTS  Selected as a supervisor apprentice to increase team performance level in preparation for company expanding accounts.  Received commendation from a loyal customer for providing an excellent customer experience. WORKING EXPERIENCE ISGJV – Doha Metro Project Checker/Timekeeper Doha, Qatar June 15, 2015 – Present  Prepare daily, weekly and monthly attendance report  Create timesheet and overtime forms for workers and staff  Coordinate with HR & Supply Company for manpower assistance  Monitor hour/kilometer reading of heavy equipment  Prepare organizational chart of the construction site  Organize and maintain documents as need for the project such as Drawings using MS Excel JONEL MAR EVANGELISTA DALANGIN  Prepare daily performance report of construction site  Directly sending report to the Site Manager Alorica Philippines, Inc. Customer Service Representative Lipa City, Batangas, Philippines July 28, 2014 – April 18, 2015  Resolved customers inquiry in timely manner with overwhelming confidence  Listened actively to customers concern and proactively exceeds customers’ expectation  Educated customer about services for future references Teletech Customer Care Management Philippines, Inc. Customer Service Representative Lipa City, Batangas, Philippines December 3, 2012 – October 23, 2013  Encouraged and advised customer regarding financial concern and established agreement according to credit company policy Teletech Customer Care Management Philippines, Inc. Technical Support Representative Lipa City, Batangas, Philippines March 2, 2011 – June 21, 2012  Resolved 22 customers’ technical concern out of 25 in-bound calls  Provided step by step troubleshooting not only provided guidelines but also self-knowledge for internet connection issue 2006 – 2011 Personal Business Batangas City, Batangas, Philippines  Established and maintain good relation to the customer  Managed financial accountabilities  Motivated helper and maintain harmonious working environment Mikez Internet Café Timekeeper/Technician (Part-time) Batangas City, Philippines March 2005 – August 2006  Maintained computer continuity improvement hardware/software reliability for business JONEL MAR EVANGELISTA DALANGIN EDUCATIONAL BACKGROUND Bachelor of Science in Information Technology (Under-graduate) Batangas State University, Philippines 2011 PERSONAL INFORMATION Qatar ID No : - Date of Birth : August 29, 1987 Civil Status : Married Citizenship : Filipino Religion : Roman Catholic Language : Tagalog and English