Jonathan Woods

Jonathan Woods Vancouver, WA-Education Associate’s Degree | Ocean County College Major: General Studies: Business Certifications | Coursera Google Project Management: Professional Certificate Skills & Abilities Strong vendor management and relationship-building skills. Ability to analyze quality metrics, identify process gaps, and drive continuous improvements. Excellent training and development skills, with experience in creating and delivering training programs. Proficient in creating reporting and project dashboards to support business decisions and communicate progress to key stakeholders. Effective coordination and communication with internal stakeholders and vendors. Extensive knowledge of hardware and software implementation, and on-site user training. Experience in risk management and change management. Excellent technical support skills and knowledge of software documentation. Experience Project Manager | Bailiwick | 06/2022 – 05/2023 Coordinated and communicated effectively with cross-functional teams and vendors to ensure timely and efficient project delivery. Conducted risk management and change management to minimize risks and ensure alignment with customer expectations. Utilized reporting and project dashboards to support business decisions and communicate project progress to key stakeholders. Provided user training and technical support to end users, enhancing their experience and increasing adoption of the solution. Developed and maintained comprehensive software documentation, including user guides and training materials, to support customer success and future reference. Led the development and execution of innovative training programs for new hires, resulting in a 30% reduction in ramp-up time. Solutions Expert | Industrial networks 03/2018 - 06/2022 Delivered 15-30 projects simultaneously, ensuring on-time performance and meeting project goals and objectives. Led and successfully completed multiple customers onboarding projects, ensuring smooth transitions and timely go-live. Organized and managed accountable parties within cross-functional teams, driving their tasks and deliverables to meet project milestones and objectives. Implemented effective change management principles to align customer expectations and ensure successful project delivery. Developed and maintained comprehensive user guides and other software documentation to enhance user experience and support future reference. Collaborated with internal teams and stakeholders to clearly define project requirements and ensure alignment with customer expectations.