Jonathan White-❖ Kingston, JA
WORK EXPERIENCE
Alorica
July 2018 – Sept. 2018
Customer Service Representative
Kingston, Jamaica
▪ Handled large volumes of calls on a day-to-day basis with a sense of calm and good work ethic
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Updated customer information as per request.
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Handled customer calls and emails to respond to queries about services, product malfunctions, promotions,
complaints, questions, and process returns
Developed successful tactics to sell products and services to customers.
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Epic Technologies
Internship
Kingston, Jamaica
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June 2019 – August 2019
Proficiency in web testing and GUIs
Created and executed automated test cases
Pinpointed obsolete code within the database and updated the database with newer, more efficient code.
Work with the development team to identify, document and resolve issues.
EDUCATION
The University of The West Indies
Major: BSC, Computer Science | Minor: Economics
Currently attending, 2019
Kingston, JA
Ardenne High School
▪ CSEC Passes: Physics, Principles of Accounts, Principle of Business, Geography, Mathematics, English
Language, Food, Nutrition & Health, Information Technology
▪ CAPE Passes (Unit 1 & 2): Economics, Computer Science, Communication Studies, Accounting
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Sports: Table Tennis, Track & Field, Karate
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Clubs and Societies: Gentleman’s Club, Ardenne’s Event Planning Committee, Young Entrepreneurship Club,
Photography Club
AWARDS
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CSEC: Certificate in Business Studies
SKILLS & INTERESTS
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Technical Skills: Java, JavaScript, HTML, CSS, Katalon, Microsoft Excel, Google Sheets
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Skills: Data Entry, Testing Automation, Graphic Design
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Interests: Networking, Reading, Photography
