Jonathan Sholl

Hi, I’m Jon — an Operations and Customer Experience specialist with over 8 years of experience helping businesses deliver exceptional customer support and scale their operations effectively. I’ve led teams of up to 35 people in high-growth, tech-driven environments, consistently exceeding KPIs and building systems that keep customers engaged, satisfied, and coming back.

My background spans customer success, onboarding strategy, escalation management, and data-driven performance tracking. Whether I’m streamlining workflows, resolving complex client issues, or training frontline teams, I focus on creating seamless, efficient experiences that drive long-term value.

I’ve worked with both enterprise clients and fast-moving startups, including roles at Allianz Trade, CLEAR, and Hertz. Across every position, I’ve collaborated closely with sales, technical, and product teams to ensure customer feedback loops stay tight and operational goals stay on track. I thrive on problem-solving, automation, and turning data into action — and I’m comfortable using tools like Excel, SQL, Tableau, and Power BI to make that happen.

If you’re looking for a freelance partner who understands the intersection of customer service and operations — someone who can enhance support workflows, manage teams, or develop scalable customer strategies — I’d love to chat.

Let’s work together!