JONATHAN RIVERO
PERSONAL PROFILE
I am a highly organized, dedicated, diligent and
enthusiastic social media marketer with more than 1 year
of experience and with more than 5 years of experience in
handling customer service roles within health,
telecommunications and technical support industry.
WORK EXPERIENCE
CONTACT ME AT
Blk 2 Lot 54 Isabel
Terraces Metro Manila
Hills, San Jose,
Rodriguez (Montalban),
Rizal, 1860
Jonathanrivero199690@g
mail.com
https://www.facebook.co
m/jonathan.rivero.5074
https://www.linkedin.co
m/in/riverojonathan/
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Generative AI Copywriter
Looptide | August 5. 2023 to October 30, 2023
Create and edit AI generated content, articles, blogs,
social media posts, landing pages, press release
based on the relevant keyword of their clients
products and services
Plans and maps out relevant keywords that could
potentially increase the organic traffic of their
client’s businesses
Social Media Specialist
Kale Agency | May 10. 2023 to September 13, 2023
Develop and execute social media strategy to clients
to grow their followers and engagement on multiple
social media platforms like Facebook, Instagram and
LinkedIn
Create engaging and visually appealing content,
including graphics, videos and memes to promote
brand and products
Research and Map out relevant keywords to optimize
their social media platforms’ content and website
copy.
Online Advertising Specialist
TDCX Inc. | January 18, 2021 to April 18, 2023
Currently working and assigned to the largest and
best-known search engine firm as a sales
receptionist.
Assigned to qualify incoming leads and conduct sales
pitches to get clients to engage our team experts.
Handled and supported consumers from one of the
largest social media platforms with their
marketplace listings.
Digital Marketing Specialist
CEO - Rocket Lead Digital | June 2020 - August 2022
Managing Facebook and Instagram advertising for
various businesses, mostly in the real estate and ecommerce sectors.
SKILLS SUMMARY
Excellent Communication
Skills
Ability to work with
multiple tasks
Managing Client
Expectations and Deadlines
Excellent Time
Management Skills
Quick Decision making
Strong Attention to Detail
Excellent Problem Solving
and Analytical Skills
Adaptability to work under
pressure
Proficiency in Microsoft
Office
Social Media Marketing
Pay-Per-Click Advertising
Content Generation
Copywriting
Search Engine Optimization
(SEO)
Email Marketing
Chatbot
Customer Service
Website Design
Establishing a social media strategy that uses strategically
focused Facebook ad campaigns to raise brand exposure,
provide more quality leads, and boost revenues.
Arranging, planning, and keeping track of client
acquisition appointments for consultations and progress
meetings.
Creating my own email marketing funnels, ad campaign
structures, and social media contents.
With Facebook Advertising, I was able to improve sales for
my e-commerce customer by up to three times the Return
on Ad Spent.
Customer Service Representative
Afni company | Feb 23, 2020 - July 04, 2020
Assigned to one of the well-known
telecommunications providers in the United States
to assist and respond to client queries regarding
their mobile services.
Technical Support Representative
Transcom Inc. | May 06, 2019 - Feb 03, 2020
Trained to handle one of the major manufacturers of
electronic equipment, including mobile, television,
soundbars, etc., to help and address technical issues
raised by consumers.
Provides fundamental troubleshooting instructions
that are coordinated to resolve the technical issue,
which aids in identifying and solving the issue.
Customer Care Assistant
Conduent Inc. | June 19, 2017 - May 01, 2019
Been a top agent for the month of September 2018
Validate the status of their health insurance, provide
due dates, health insurance coverage timeframes,
billing issues, and other queries.
EDUCATIONAL HISTORY
College
Polytechnic University of the Philippines
Bachelor of Science in Entrepreneurship | July 2013 - April
2017
High School
Mariano Marcos Memorial High School
2009 - 2013
Elementary
Fernando Maria Guerrero Elementary School
2003 - 2009
